Bilingual Administrative Support Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completo

Position: Bilingual Administrative Support Specialist

Work Hours: 9 am - 5 pm CT

Holidays: Major holidays observed

Compensation: USD 1,000 - 1,300 (based on interview evaluation and approval)

About the Company: A prominent provider in emergency restoration and repair services, dedicated to high-quality support and customer satisfaction. We focus on compliance and assisting clients during critical times.

Job Overview: We are in search of a detail-oriented and tech-savvy Bilingual Administrative Support Specialist. The successful candidate will be proficient in both Spanish and English, showcasing excellent customer service and data management abilities. This role will require substantial phone communication, including after-hours and weekend support, alongside dynamic data entry and CRM oversight.

Key Responsibilities:

  • Phone Support: Manage a high volume of intricate calls from customers and service partners, ensuring effective communication, especially with Spanish-speaking clients.
  • CRM Management: Leverage our internal CRM system to oversee customer data, document interactions, and track job progress, ensuring accuracy and completeness.
  • Data Entry: Execute high-volume data entry tasks with precision, conducting regular audits to maintain data integrity.
  • Customer Service Excellence: Provide assistance to customers and clients, addressing inquiries and delivering support as necessary.
  • Minor Estimation Support: Facilitate minor modifications to estimates and supply necessary data for approval processes.
  • Technical Proficiency: Adapt swiftly to various software tools and dashboards utilized within the organization.
  • Information Systems Knowledge: Handle sensitive information with utmost confidentiality and care.
  • Time Tracking: Perform internal job costing and time tracking duties within the company CRM.

Qualifications:

  • Language Proficiency: Fluent in both Spanish and English (written and spoken).
  • Customer Service Background: Intermediate experience in customer service, capable of managing high call volumes and resolving conflicts calmly.
  • Technical Skills: Strong proficiency in Excel and a quick learner of new software.
  • Attention to Detail: Proven ability to manage and input data accurately.
  • Confidentiality: Competence in handling sensitive information securely.
  • Experience: 1-3 years in an administrative or customer service capacity.

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