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Bilingual Administrative Support Specialist
hace 2 meses
Position: Administrative Support Specialist
Work Hours: 9 am - 5 pm CT
Holidays: Major holidays observed
Compensation: USD 1,000 - 1,300 based on qualifications and approval
About the Company: A prominent provider in emergency restoration and repair services, committed to delivering exceptional support and ensuring customer satisfaction while maintaining compliance with industry standards.
Job Overview: We are in search of a detail-oriented and tech-savvy Bilingual Administrative Support Specialist. The successful candidate will possess fluency in both Spanish and English, along with robust customer service and data management capabilities. This role entails significant phone communication, including after-hours and weekend support, as well as dynamic data entry and CRM management.
Key Responsibilities:
- Phone Support: Manage a high volume of intricate calls from customers and service partners, with approximately 20% of interactions being Spanish-speaking. Provide after-hours and weekend assistance as necessary to ensure effective job handling and customer satisfaction.
- CRM Management: Leverage our internal CRM system to oversee customer data, document interactions and job progress, manage service agreements, and maintain accurate records.
- Data Entry: Execute high-volume data entry tasks, ensuring precision and organization of information. Generate scheduled reports to identify missing data and offer insights into performance metrics.
- Customer Service Excellence: Address customer inquiries and provide necessary support.
- Estimation Support: Assist with minor estimate modifications and provide relevant data for approval processes.
- Technical Adaptability: Quickly learn and adapt to various internal tools and dashboards.
- Information Systems Management: Handle sensitive information with discretion and confidentiality.
- Time Tracking: Conduct internal job costing and time tracking duties within the CRM system.
Qualifications:
- Language Proficiency: Fluent in both Spanish and English, written and spoken.
- Customer Service Background: Intermediate experience in customer service, with the ability to manage high call volumes and resolve conflicts effectively.
- Technical Skills: Proficient in Excel and quick to learn new software applications.
- Attention to Detail: Capable of accurately managing and entering data into CRM systems.
- Confidentiality: Proven ability to protect sensitive information.
- Experience: 1-3 years in an administrative or customer service capacity.
