Bilingual Administrative Support Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completo

Position: Bilingual Administrative Support Specialist

Work Hours: 9 am - 5 pm CT

Holidays: To Be Determined

Compensation: USD 1,000 - 1,300 (based on interview evaluation and client approval)

Company Overview: Somewhere is a prominent provider of emergency repair solutions, committed to delivering exceptional support and ensuring customer satisfaction. We are dedicated to excellence in restoration services.

Job Summary: We are in search of a detail-oriented and technically proficient Bilingual Administrative Support Specialist. The ideal candidate will possess fluency in both Spanish and English, alongside robust customer service and data management capabilities. This role will require extensive phone communication, including after-hours and weekend support, as well as data entry and CRM management.

Key Responsibilities:

  • Phone Support: Manage a high volume of calls, particularly from Spanish-speaking clients, providing after-hours and weekend assistance as necessary.
  • CRM Management: Employ Dash CRM to oversee customer data, including data entry, form processing, and record maintenance.
  • Data Entry: Execute high-volume data entry tasks, ensuring precision and organization of information.
  • Customer Service: Provide basic assistance to customers with inquiries and support as required.
  • Estimation Support: Assist with minor modifications to estimates and related tasks.
  • Technical Adaptability: Quickly learn and adapt to various dashboards and tools utilized within the organization.
  • Information Systems Management: Handle and manage sensitive information with utmost care and confidentiality.
  • Time Tracking: Utilize tools such as Deel, Gusto, and Veem for tracking time and payroll.

Qualifications:

  • Language Proficiency: Fluent in both Spanish and English (written and spoken).
  • Customer Service Background: Basic experience in customer service is essential, with the capability to manage high call volumes.
  • Technical Skills: Strong proficiency in Excel and the ability to swiftly learn new software and tools.
  • Attention to Detail: Competence in accurately managing and entering data into CRM systems.
  • Confidentiality: Ability to handle and safeguard sensitive information.
  • Experience: 1-3 years of relevant experience in an administrative or customer service capacity.

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