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Bilingual Administrative Support Specialist
hace 2 meses
Position: Administrative Support Specialist
Work Hours: 9 am - 5 pm CT
Holidays: Major holidays observed
Compensation: USD 1,000 - 1,300 based on assessment and approval
About the Company: A prominent provider in emergency restoration and repair services, dedicated to delivering exceptional support and ensuring customer satisfaction while maintaining compliance with partners.
Job Overview: We are in search of a detail-oriented and tech-savvy Bilingual Administrative Support Specialist. The ideal candidate will possess fluency in both Spanish and English, demonstrating excellent customer service and data management capabilities. This role will require extensive phone communication, including after-hours and weekend support, along with dynamic data entry and CRM management.
Key Responsibilities:
- Phone Support: Manage a high volume of intricate calls from customers and service partners, ensuring effective communication with Spanish-speaking clients. Provide after-hours and weekend support as necessary.
- CRM Management: Leverage our internal CRM system to oversee customer data, document interactions, and track job progress, ensuring all records are accurate and current.
- Data Entry: Execute high-volume data entry tasks with precision, conducting regular audits to identify and rectify missing information.
- Customer Service Excellence: Address customer inquiries and provide necessary support.
- Estimation Assistance: Aid in minor estimate modifications and supply relevant data for approval processes.
- Technical Proficiency: Adapt swiftly to various software tools and dashboards utilized within the organization.
- Information Management: Handle sensitive information with utmost confidentiality and care.
- Time Tracking: Perform internal job costing and time tracking duties within the CRM system.
Qualifications:
- Language Proficiency: Fluent in both Spanish and English, with strong written and verbal communication skills.
- Customer Service Background: Intermediate experience in customer service, capable of managing high call volumes and resolving conflicts effectively.
- Technical Skills: Proficient in Excel and quick to learn new software applications.
- Attention to Detail: Exceptional ability to manage and input data accurately.
- Confidentiality: Proven ability to safeguard sensitive information.
- Experience: 1-3 years in an administrative or customer service capacity.
