IT Support Specialist

hace 2 meses


Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

About the Role

Gensler is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide first-line response to end-user incidents and office operational requirements. You will be responsible for troubleshooting and resolving technical issues, as well as providing excellent customer service to our clients.

Key Responsibilities

  • Provide technical support to end-users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with desktops, laptops, printers, and other hardware
  • Install and configure new hardware and software
  • Perform routine maintenance tasks, such as updating software and firmware
  • Collaborate with other IT teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies

Requirements

  • Minimum 5 years of experience in IT technical support and customer service
  • Associate's degree in Technology, Engineering, Computer Science, or technical trade school
  • A+ Certification in desktop support or willingness to achieve certification within the first year
  • Extensive knowledge of Windows 10, Microsoft O365 cloud services
  • Familiarity with Apple MacBooks and configuration of Outlook Email client in a corporate environment
  • 100% bilingual English/Spanish, well-written with excellent verbal communication skills
  • Proven record of performing in a dynamic, team-based, technology support environment
  • Experience in server support and occasional off-hours maintenance
  • Knowledge of basic networking concepts and desktop troubleshooting
  • Ability to disconnect, lift, and move PCs and monitors (50 lbs) to new desks

About Gensler

Gensler is a global architecture, design, and planning firm that is committed to delivering best-in-class design. We believe in the importance of enjoying life and providing a positive work environment for our employees. We offer a range of benefits, including reimbursement for professional licenses and associated renewals and exam fees, as well as tuition reimbursement for eligible programs or classes.


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