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Bilingual Customer Support Specialist – English-Spanish
hace 2 meses
Bilingual Customer Support Specialist – English-Spanish
Elevate your career with TTEC's renowned employment experience. As a Bilingual Customer Support Specialist – Spanish-English, you will play a crucial role in enhancing customer interactions. #experienceTTEC
Key Responsibilities
Are you enthusiastic about technology and dedicated to assisting others? In this position, you will address customer technical inquiries or challenges through various communication channels, including voice and chat services, text, email, and other non-verbal platforms. Your efforts will transform an ordinary customer experience into an extraordinary one.
A Typical Day Involves
· Utilizing your passion for technology to stay informed about the latest products and assist customers effectively.
· Responding to incoming communications from customers, both verbal and written.
· Connecting with customers and resolving their issues through written communication.
Qualifications
· At least 1 year of experience in technical support or troubleshooting.
· Proficiency in handling voice, chat, text, email, and other non-verbal communication platforms.
· Strong knowledge of various tech support systems and excellent problem-solving abilities.
· Capability to engage with customers through both verbal and written communication.
· Exceptional written communication skills, including grammar and spelling.
· Intermediate computer proficiency.
· Strong leadership qualities and cognitive skills, including decision-making and problem-solving.
What You Can Anticipate
· Support for your career and professional growth.
· An inclusive culture that encourages community involvement.
· A global team of curious lifelong learners aligned with our company values.
· A competitive base salary along with meal allowances, performance bonuses, and benefits that may pleasantly surprise you.
Additional Insights About Your Role
We are dedicated to providing you with the necessary skills and support for success throughout your career. From your initial training day, through personalized engagement and coaching, to access to thousands of free courses for your career advancement, we ensure you have the resources you need. Your caring and supportive nature will shine as you assist customers, and our TTEC community is here to support you as one dynamic, global family.
You will report to the Team Lead and contribute to the overall success of the customer experience and the team.
