Bilingual Customer Support Specialist – English-Spanish

hace 2 semanas

Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

Bilingual Customer Support Specialist – English-Spanish

Elevate your career with TTEC's esteemed employment environment. As a Bilingual Customer Support Specialist – Spanish-English, you will play a crucial role in enhancing customer interactions.

Key Responsibilities

Are you enthusiastic about technology and assisting others? In this position, you will address customer technical inquiries or challenges through various communication channels, including voice and chat services, text, email, and other non-verbal platforms. Your ability to provide prompt solutions, offer compassionate product consultations, and resolve issues with a positive attitude will transform the customer experience from ordinary to extraordinary.

Typical Daily Activities

· Utilize your passion for technology to stay informed about the latest products and assist customers effectively.

· Respond to incoming communications from customers, both verbal and written.

· Engage with customers to troubleshoot and resolve issues through written communication.

Qualifications

· Minimum of 1 year experience in technical support or troubleshooting.

· Proficiency in handling voice, chat, text, email, and other non-verbal communication platforms.

· Strong knowledge of various tech support systems and excellent problem-solving abilities.

· Ability to connect with customers through effective verbal and written communication.

· Exceptional written communication skills, including grammar and spelling.

· Intermediate computer proficiency.

· Strong leadership and cognitive skills, including decision-making and problem-solving.

What You Can Anticipate

· Support for your career and professional growth.

· An inclusive culture that encourages community involvement.

· A global team of curious, lifelong learners guided by our core values.

· A competitive base salary along with meal allowances, performance bonuses, and comprehensive benefits.

Additional Insights About Your Role

We are dedicated to providing you with the necessary skills and support for success throughout your career. From your initial training day to personalized coaching and access to thousands of free courses, we are committed to your professional development. Your caring and supportive nature will shine as you assist customers, and our TTEC community will be there for you as one dynamic, global family.

You will report to the Team Lead and contribute to enhancing the customer experience and the overall success of the team.

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