Customer Loyalty Representative
hace 2 semanas
At Lisinski Law Firm, we're seeking a skilled Customer Loyalty Representative to play a vital role in our client retention efforts. This is an exciting opportunity for someone who excels at building strong relationships with clients and providing top-notch customer service.
As a Customer Loyalty Representative, you will be responsible for following up with our clients to determine which of our strategic services best meet their needs. You will also assist with complex cases, help retain clients on the fence about canceling services, and build strong bonds quickly to maintain a great relationship with our firm. Additionally, you will provide valuable information to our attorneys to enable them to verify whether we can confidently win the case for the client.
Pay rate: USD 6.00 per hour + bonus.
Duties/Responsibilities:
• Learn, memorize, and research the case types we offer at the firm per attorney's guidelines.
• Qualify each case type based on the attorney's direction, training, FAQ documents, and other communications.
• We will use the attorney's approved ethical, empathetic selling, and de-escalation techniques to appease upset clients who are considering canceling our services.
• Review case pricing with clients and determine their best payment option to start a recommended case type.
• Resolve assigned client escalations and upsell to clients when the legal team recommends additional services for an existing case.
• Schedule and regularly follow up with all leads with potential case types to remind them of the value of our services.
• Recommend our referral program to all admitted clients so that we can also help their friends and family.
• Assist with the escalation of phone calls from any dissatisfied leads or clients requesting additional information.
Qualifications and Requirements:
• Must have excellent negotiating skills and the ability to close deals with clients.
• Excellent verbal and written communication skills
• World-class customer service skills
• Positive attitude
• Proven ability to meet deadlines and time manage themselves and others.
In this role, you will have the opportunity to work with a talented team and make a real impact on our clients' lives. If you are passionate about delivering exceptional customer service and building strong relationships, we encourage you to apply.
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