Customer Support Representative
hace 3 días
Job Title: Customer Support Representative
">About the Role:
We are seeking a highly skilled and motivated Customer Support Representative to join our team at Bruntwork. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through inbound and outbound calls, emails, and other communication channels.
">Responsibilities:
• Engage with customers to address their inquiries about credit monitoring and restoration services
• Provide clear and accurate information on software features and benefits to enhance the customer experience
• Execute outbound calls following specific procedures to ensure consistent and high-quality interactions
• Maintain detailed and up-to-date customer records and interaction logs
• Achieve and exceed performance metrics to contribute to overall team success
• Participate in ongoing training to stay current on products, services, and industry trends
• Collaborate with team members to share best practices and improve customer service processes
• Identify and escalate complex issues to appropriate channels for resolution
• Assist in troubleshooting basic technical issues related to the software
Requirements:
• Fluency in English with excellent verbal and written communication skills
• Previous customer service experience preferably in finance, technology, or related fields
• Strong problem-solving abilities and a talent for de-escalating challenging situations
• Proficiency in CRM systems and ability to quickly learn new software applications
• Reliable high-speed internet connection and a quiet professional home office setup
• Excellent time management skills and ability to work independently in a remote environment
• Basic understanding of credit concepts and financial products (training will be provided)
• Flexibility to work evenings and weekends as needed
• Strong attention to detail and commitment to data security and confidentiality
• Positive attitude and enthusiasm for helping customers achieve their financial goals
Benefits:
As an independent contractor with Bruntwork, you will enjoy the following benefits:
• HMO coverage for eligible locations
• Permanent work from home arrangement
• Steady freelance job opportunities
Estimated Salary: $40,000 - $50,000 per year based on experience and qualifications
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