Customer Support Representative

hace 3 días


Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

Job Title: Customer Support Representative

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About the Role:

We are seeking a highly skilled and motivated Customer Support Representative to join our team at Bruntwork. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through inbound and outbound calls, emails, and other communication channels.

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Responsibilities:

• Engage with customers to address their inquiries about credit monitoring and restoration services

• Provide clear and accurate information on software features and benefits to enhance the customer experience

• Execute outbound calls following specific procedures to ensure consistent and high-quality interactions

• Maintain detailed and up-to-date customer records and interaction logs

• Achieve and exceed performance metrics to contribute to overall team success

• Participate in ongoing training to stay current on products, services, and industry trends

• Collaborate with team members to share best practices and improve customer service processes

• Identify and escalate complex issues to appropriate channels for resolution

• Assist in troubleshooting basic technical issues related to the software

Requirements:

• Fluency in English with excellent verbal and written communication skills

• Previous customer service experience preferably in finance, technology, or related fields

• Strong problem-solving abilities and a talent for de-escalating challenging situations

• Proficiency in CRM systems and ability to quickly learn new software applications

• Reliable high-speed internet connection and a quiet professional home office setup

• Excellent time management skills and ability to work independently in a remote environment

• Basic understanding of credit concepts and financial products (training will be provided)

• Flexibility to work evenings and weekends as needed

• Strong attention to detail and commitment to data security and confidentiality

• Positive attitude and enthusiasm for helping customers achieve their financial goals

Benefits:

As an independent contractor with Bruntwork, you will enjoy the following benefits:

• HMO coverage for eligible locations

• Permanent work from home arrangement

• Steady freelance job opportunities

Estimated Salary: $40,000 - $50,000 per year based on experience and qualifications



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