Customer Service Representative

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Adaptive Teams A tiempo completo
Unlock Your Potential as a Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two calls are ever the same? As a Customer Service Representative at Adaptive Teams, you will be the face of our company, responsible for providing top-notch support to our customers.

About Us

Adaptive Teams is a dynamic organization that values innovation, collaboration, and growth. We believe in empowering our employees to succeed and make a meaningful impact. Our team is passionate about building strong relationships with our customers, and we're looking for someone who shares our commitment to excellence.

Your Role

As a Customer Service Representative, your primary responsibility will be to handle high-volume inbound calls, providing efficient and caring service to our customers. You will also manage customer move-ins, move-outs, and payment processing for our self-storage facility, ensuring smooth transactions. Additionally, you will provide clear and persuasive information about our storage solutions to potential customers and use active listening skills to address concerns and overcome obstacles.

What You'll Need

To excel in this role, you should have 2+ years of experience in a call center environment, with a strong focus on inbound calls. You must be able to handle high call volumes, deliver exceptional service in a fast-paced environment, and maintain accurate customer records in CRM. Strong communication skills, critical thinking, and problem-solving abilities are essential, as well as the ability to work flexibly, including almost all weekends, with a schedule provided 2 weeks in advance.

Why Choose Us?

We offer a comprehensive benefits package, including working completely remotely, location independence, 15 paid leave days, quarterly bonuses, and a yearly salary increase policy based on performance. This is a standard 5-day workweek role, with 2 days off during the week to ensure work-life balance. Based in South America, you will have the opportunity to grow in a stable and growing agency with a great team.

How to Apply

If you're looking for a challenging and rewarding career opportunity, we encourage you to apply. Please note that once you submit your application, you will receive an email guiding you through the next steps, including an assessment tailored to the role. We strive to keep the entire process under 60 minutes whenever possible, though some roles may require a slightly longer time investment.



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