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Strategic Customer Advocate

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Avolution Limited A tiempo completo

We are seeking a skilled Strategic Customer Advocate to join our LATAM team. This role involves working alongside various teams to ensure the complete post-sales lifecycle of a portfolio of customers.

About the Role

As a Strategic Customer Advocate, you will be the primary advocate for each customer, guiding them along a path to success while building strong relationships and becoming a trusted advisor.

You will work with a wide range of customer personas, from corporate to enterprise-level organizations across the globe.

The ideal candidate will be passionate about providing an exceptional experience for every customer and have excellent communication skills.

Responsibilities
  • Establish a trusted relationship with LATAM clients and drive continued value of our products and services.
  • Manage the complete customer post-sales lifecycle, working with organizations to establish critical goals or other key performance indicators.
  • Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
  • Conduct business reviews and client check-ins, and proactively suggest solutions to common customer challenges.
  • Advocate customer needs and escalate customer issues inter-departmentally.
  • Proactively work with Support teams to track Support tickets and ensure completion.
About You

To qualify, you must have experience in customer-facing customer success, account management, or strategic consulting organizations.

  • Fluent in both Spanish and English.
  • Experience working with enterprise customers and executives.
  • Able to communicate complex technology-related business issues to audiences with varying technical expertise.
  • Creative thinker with an innovative approach to problem-solving.
  • Self-motivated and resilient.
  • Proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Exceptional verbal, written, presentation, and interpersonal communication skills.
Salary Information

The estimated salary for this position is between $80,000 to $120,000 per year, depending on location and experience.