Bilingual Customer Support Representative

hace 1 día


Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Overview

We are seeking a highly skilled Bilingual Customer Support Representative to join our dynamic team at BruntWork. This exciting opportunity will allow you to utilize your language skills, develop your problem-solving abilities, and grow within a rapidly expanding industry.

Job Description

This role involves providing exceptional customer service by handling incoming calls and emails in both English and Spanish with professionalism and empathy. You will efficiently address and resolve customer inquiries related to orders, deliveries, and general service questions, manage and defuse challenging situations, and accurately document all customer interactions in our state-of-the-art customer service software.

Key Responsibilities
  • Provide top-notch customer support through phone and email interactions in English and Spanish
  • Address and resolve customer inquiries regarding orders, deliveries, and services
  • Manage conflicts and turn negative experiences into positive outcomes for customers
  • Maintain accurate records of customer interactions in our customer service software
Requirements
  • Fluency in both English and Spanish with excellent written and verbal communication skills
  • Previous experience in customer service, preferably in the food service or delivery industry
  • Strong problem-solving abilities and conflict resolution skills
  • Excellent listening skills and ability to empathize with customers
  • Proficiency in using customer service software and basic computer applications
  • Ability to remain calm and professional in high-pressure situations
  • Strong multitasking skills to manage multiple customer interactions simultaneously
Benefits
  • HMO coverage for eligible locations
  • Permanent work-from-home arrangement
  • Immediate hiring
  • Steady freelance job opportunities
Estimated Salary

The estimated salary range for this position is $40,000 - $60,000 per year, depending on location and experience.



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