Global Customer Service Representative

hace 2 días


Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo

Job Overview

We are seeking a dedicated and skilled Global Customer Service Representative to join our dynamic team at Hire Horatio Cx. This role requires proficiency in French, with English being a plus, to provide exceptional customer service to our global client base.

Responsibilities
  • Customer Support: Provide top-notch customer service in French and English, addressing inquiries and resolving issues across multiple channels, including chat, email, and phone.
  • Issue Resolution: Collaborate with customers and partners to resolve order fulfillment, product, pricing, and quality issues.
  • Communication: Liaise with external shipping partners regarding tracking and customs clearance.
  • Policy Adjudication: Evaluate and resolve customer disputes in accordance with company policies, including commissions, missing or damaged items, and reviews.
  • Escalation Management: Identify and escalate issues beyond your scope to the appropriate department.

Requirements

  • Language Proficiency: Fluency or proficiency in French is required, with a strong understanding of English.
  • Communication Skills: Excellent verbal and written communication abilities across multiple channels.
  • Customer Service Experience: Previous experience in a customer-facing role is preferred.
  • Technical Skills: Familiarity with CRM systems and other customer service software.
  • Problem-Solving Abilities: Strong analytical skills to handle complex issues.
  • Adaptability: Ability to work flexible hours to accommodate customers' local business hours.
  • Team Player: Collaborative mindset with the ability to work effectively in a team-oriented environment.

What We Offer

  • Competitive Salary: An attractive compensation package with performance-based incentives, estimated to be around $45,000-$60,000 per year, depending on experience.
  • On-Site Amenities: Free meals prepared by professional chefs and access to a fully-equipped gym with various exercise classes.
  • Health Services: On-site therapists and nurses available for your well-being.
  • Professional Growth: Opportunities for advancement and professional development in a collaborative environment.


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