Customer Service Representative
hace 2 semanas
Customer Service Representative Role
At Unicity International, a leading global health and wellness company, we are seeking a dedicated Customer Service Representative to join our team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico.
Key Responsibilities:
- Provide accurate information about products and services to customers and resolve their issues in a timely manner.
- Manage customer accounts effectively and ensure accurate record-keeping.
- Address and resolve product or service complaints by following a structured process.
- Process customer adjustments and maintain financial accounts.
- Recommend potential products or services to management based on customer needs.
- Prepare reports on products or services by analyzing customer information.
Requirements:
- Minimum 1 year of experience in Customer Service, with a focus on inbound and chat campaigns.
- Market knowledge and ability to address and resolve PQR (Petitions, Complaints, and Claims) on first contact.
- Strong documentation skills and adherence to KPI indicators.
- Proficiency in data analysis and interpretation, as well as multitasking abilities.
- Basic Excel skills and English proficiency at C1 level.
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