Customer Service Representative

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Unicity A tiempo completo

Customer Service Representative Role

At Unicity International, a leading global health and wellness company, we are seeking a dedicated Customer Service Representative to join our team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico.

Key Responsibilities:

  • Provide accurate information about products and services to customers and resolve their issues in a timely manner.
  • Manage customer accounts effectively and ensure accurate record-keeping.
  • Address and resolve product or service complaints by following a structured process.
  • Process customer adjustments and maintain financial accounts.
  • Recommend potential products or services to management based on customer needs.
  • Prepare reports on products or services by analyzing customer information.

Requirements:

  • Minimum 1 year of experience in Customer Service, with a focus on inbound and chat campaigns.
  • Market knowledge and ability to address and resolve PQR (Petitions, Complaints, and Claims) on first contact.
  • Strong documentation skills and adherence to KPI indicators.
  • Proficiency in data analysis and interpretation, as well as multitasking abilities.
  • Basic Excel skills and English proficiency at C1 level.


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