Lead Customer Experience Strategist

hace 2 días


Bogotá, Bogotá D.E., Colombia Incendium Strategies A tiempo completo

Job Description: We are seeking a visionary Customer Experience (CX) Manager to drive meaningful impact by enhancing customer satisfaction and loyalty. This leadership role oversees the design, implementation, and continuous improvement of customer-centric solutions to elevate satisfaction, loyalty, and overall experience.

About the Role: As the CX Manager at Hire Emerald, you will lead initiatives to improve the customer journey, identifying pain points and opportunities for enhancement. You will collaborate with cross-functional teams to ensure a consistent and high-quality customer experience.

Key Responsibilities:

  • Develop and implement a customer experience strategy aligned with business goals.
  • Oversee the implementation of CX tools and technologies.
  • Analyze customer feedback, surveys, and data to identify trends and actionable insights.
  • Collaborate with cross-functional teams to ensure a seamless customer experience.
  • Create, compile, and present customer experience reports to stakeholders.
  • Design and deliver training programs to empower team members with customer-centric skills and best practices.

Qualifications: A Bachelor's degree in Business Administration, Marketing, Communications, or a related field. Minimum of 5 years' experience in customer experience, customer service, or a related role, with leadership experience preferred. English proficiency (C1 level) – excellent verbal and written communication skills. Proven expertise in data analysis and customer insights tools, including CRM and survey platforms.

Estimated Salary: $120,000 - $180,000 per annum based on location and industry standards. This competitive compensation package includes benefits aligned with your expertise and contributions.



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