Customer Service Representative

hace 1 semana


Bogotá, Bogotá D.E., Colombia PayU A tiempo completo

About PayU

We are a leading fintech company operating in 50+ high-growth markets, part of the Prosus group, one of the largest technology investors worldwide. Our vision is to build a world without financial borders where everyone can prosper.

As a Customer Service Representative, you will be at the forefront of our customer interactions, handling inquiries and facilitating transactions through phone, chat, and tickets.

Your key responsibilities include:

  • Identifying customers' needs, clarifying information, researching every issue, and providing solutions or alternatives.
  • Guiding callers through troubleshooting, navigating the company site, or using services.
  • Answering tickets and chats.
  • Solving requirements and requests assigned and received.
  • Answering incoming calls and responding to customer emails.
  • Identifying and escalating issues to supervisors.
  • Researching, identifying, and resolving customer complaints using applicable software.
  • Documenting all call information according to standard operating procedures.
  • Completing call logs and reports.

To succeed in this role, you will need:

  • A minimum of 6 months' experience in customer service and customer care.
  • A minimum high school or technical studies (2 semesters) or related careers professional requirements.
  • Knowledge of customer service practices and principles (desirable) knowledge in e-commerce or banking.
  • Excellent data entry and typing skills.
  • Proficient in relevant computer applications.

At PayU, we offer a competitive salary range of $25,000 - $35,000 per year, depending on location and experience. Additionally, you will have opportunities for career growth and professional development in a dynamic and inclusive work environment.

About Us

We strive to create a diverse, inclusive, and safe environment for all our people, communities, and customers. Our leaders are committed to creating an inclusive work culture that enables transparency, flexibility, and unbiased attention to each and every employee, regardless of gender, color, or personal faith.

We have zero tolerance for any form of prejudice, including specific races, ethnicities, or disabilities. We aim to provide equal opportunities for all employees and promote a culture of respect and empathy.



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