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Bilingual Client Support Specialist
hace 2 meses
Position Overview:
We are looking for passionate individuals to become part of our dedicated customer support team. As a representative for a pet pharmacy, you will engage with fellow animal enthusiasts. Your primary responsibility will be to manage incoming inquiries via telephone, assisting customers by addressing general questions, resolving issues, and clarifying concerns.
Key Responsibilities:
- Conduct thorough research to provide accurate answers and alternative solutions.
- Implement effective solutions and escalate unresolved matters as necessary.
- Maintain a positive and cheerful demeanor while delivering exceptional customer service.
Essential Skills and Qualifications:
- Bilingual proficiency in English and Spanish is essential.
- Ability to thrive in a dynamic, fast-paced environment.
- Strong articulation and professionalism, with multitasking capabilities.
- Meticulous attention to detail, emphasizing accuracy and quality.
- Excellent oral and written communication skills.
- Strong organizational and interpersonal abilities.
- Ability to effectively convey the full range of products and services available.
- Prior customer service experience, whether in-person or over the phone.
- Experience in call centers is advantageous.
- Typing proficiency of at least 35 words per minute with zero errors.
- Capability to work independently while utilizing provided software for research.
- Outstanding spelling, grammar, and communication skills are mandatory.
Benefits:
- Comprehensive paid training.
- A relaxed and comfortable working atmosphere.
- Opportunities for career advancement within the organization.
Outplex is an Equal Opportunity Employer.
