Technical Support Professional

hace 1 mes


Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

Technical Support

We are seeking a skilled Technical Support Professional to join our team in Bogota, Colombia.

The ideal candidate will have a strong passion for technology and excellent communication skills to provide top-notch customer service via voice and chat services.

About the Role:

  • Provide technical support to customers through various channels including voice, chat, text, email, and social media
  • Troubleshoot and resolve customer issues efficiently and effectively
  • Stay up-to-date with the latest technology products and trends
  • Collaborate with colleagues to achieve team goals and objectives

Requirements:

  • 1 year or more of technical support/troubleshooting experience
  • Experience with voice, chat, text, email, and social media platforms
  • Strong product knowledge of multiple tech support systems and problem-solving skills
  • Excellent written and verbal communication skills
  • Intermediate computer skills

What We Offer:

  • A competitive base wage of 2,800,000 COL + 500,000 COL meal allowance
  • Performance bonus opportunities
  • Ongoing training and professional development opportunities
  • A supportive and inclusive work environment

About Us:

TTEC is a leading provider of customer experience solutions. We offer a dynamic and global work environment where you can grow your career and make a real difference in people's lives.



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