Technical Support Professional for Bogotá Location
hace 1 semana
Transform Customer Experiences with TTEC
In this role, you'll work to resolve customer technical requests or issues via voice and chat services, including text, email, social media, direct messaging, and other nonverbal platforms. Whether it's getting answers quickly or consulting on products with compassion, you'll be the difference between an average and exceptional customer experience.
Key Responsibilities:
- Answer verbal and written incoming communications from customers
- Connect and resolve issues with customers using written communication only
Requirements:
- 1 year or more of technical support/troubleshooting experience
- Experience with voice, chat, text, email as well as other non-verbal platforms
- Strong product knowledge of multiple tech support systems and problem-solving skills
- Ability to connect w/ customers using verbal and written communication
- Great written communication skills including grammar and spelling
- Intermediate computer skills
- Strong leadership and cognitive skills -Decision-making and problem-solving
What You Can Expect:
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A competitive base wage of 2,800,000 COL + 500,000 COL meal allowance performance bonus opportunities, and benefits
About Your Role:
You'll contribute to the success of the customer experience and the overall success of the team. From training to individualized coaching, we'll support your growth throughout your career. Our TTEC community is here for you as one dynamic, global family.
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