Technical Support Specialist
hace 3 días
**About the Role**
We are seeking a skilled Technical Support Engineer to join our global support team in the Latin America region. As a Technical Support Specialist, you will provide enterprise-level technical support to customers and prospects via a support ticketing system, ensuring timely resolution of technical issues.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat.
- Collaborate with internal teams to resolve complex technical issues.
- Document knowledge and educate colleagues on technical cases.
- Stay up-to-date with product knowledge and latest features.
Requirements:
- Bachelor's degree in information systems, computer science, or related field.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.
- Fluency in English and Spanish.
- Experience in technical support or software implementations.
What We Offer:
- A competitive salary range of $80,000 - $110,000 per year.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for career growth and professional development.
About NielsenIQ:
NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights into consumer behavior. Our mission is to empower businesses to make informed decisions and drive growth. Join our team and be part of a global community that values innovation, collaboration, and diversity.
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