Technical Support Professional
hace 2 días
Company Overview
">Somewhere is a forward-thinking organization prioritizing innovation and customer satisfaction. We offer an attractive compensation package with a salary range of $1,500 to $2,000 per month, depending on performance and qualifications.
">Job Summary
">We are seeking a skilled Technical Support Professional to provide exceptional support to our customers through various communication channels.
">Key Responsibilities
">- ">
- Provide top-notch support to customers via email, live chat, and phone.">
- Leverage available resources to troubleshoot and resolve customer concerns and system issues in a timely manner.">
- Balance competing priorities, including assisting customers, troubleshooting issues, and working on projects.">
- Collaborate cross-functionally to drive product and process improvements across teams and knowledge-base resources.">
- Develop creative support solutions that cater to customer needs.">
Competencies
">To succeed in this role, you must possess the following skills:
">- ">
- An incredibly curious and empathetic mindset.">
- The ability to seek understanding from the customer's perspective and challenge it when necessary.">
- An adaptable and relentless attitude towards change.">
- Excellent written and verbal communication skills.">
- Phone and written communication experience.">
- Familiarity with Slack or similar tools.">
- Familiarity with Notion and Zendesk (a plus).">
Requirements
">We are looking for candidates with at least 2 years of experience in a Customer Support role at a Software (ideally SAAS) company.
">English fluency and excellent written and verbal communication skills are essential. Phone and written communication experience, as well as familiarity with Slack or similar tools, are also required.
">Familiarity with Notion and Zendesk is a plus.
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