Technical Support Associate

hace 3 días

Bogotá, Bogotá D.E., Colombia Nuvei Corp A tiempo completo

Overview: Nuvei Corp is a leading fintech company accelerating the business of clients worldwide. We're seeking a dedicated Technical Support Associate to join our team in Bogota, Colombia.

Salary: $35,000 - $45,000 per annum, depending on experience and qualifications.

Job Description: As a Technical Support Associate, you will be responsible for providing exceptional customer service by addressing inquiries using phone and email, resolving technical issues, and ensuring timely and effective resolution of customer service and payment requests.

Key Responsibilities:

  • Provide technical support to customers via phone and email
  • Respond to customer inquiries in a professional and courteous manner
  • Resolves technical issues and escalates complex cases to senior support staff when necessary
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction

Required Skills and Qualifications: To succeed in this role, you'll need:

  • A high school diploma or equivalent
  • Fluency in English and Spanish (written and spoken)
  • Excellent communication and problem-solving skills
  • A strong ability to work in a team environment

Benefits: As a valued member of our team, you can expect:

  • A competitive salary range of $35,000 - $45,000 per annum
  • A comprehensive medical insurance package
  • Paid vacation time and paid sick leave
  • A hybrid working environment that balances flexibility and collaboration

About Us: At Nuvei Corp, we believe in empowering employees to be their authentic selves. We're committed to fostering a diverse and inclusive workplace where everyone has the opportunity to grow and thrive.

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