Technical Support Professional

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

About the Role

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We are seeking a highly skilled Technical Support Professional to join our team at Quorum Software. As a key member of our support team, you will be responsible for managing a backlog of customer issues and collaborating with global cross-functional teams to resolve complex technical problems.

Job Description:

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  • Manage customer issues from initial ticket receipt through resolution, ensuring timely delivery of excellent customer service
  • Collaborate with internal stakeholders to resolve issues efficiently and effectively
  • Provide after-hours support for critical issues and participate in a formal on-call rotation
  • Maintain accurate documentation of software defects and contribute to a knowledge base system

Key Requirements:

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  • Bachelor's degree or higher in a relevant field, such as Computer Science, Engineering, or Accounting
  • Minimum 1 year of experience in software solution support
  • Excellent written and verbal communication skills in English
  • Familiarity with IT Service Management tools, such as Salesforce, ServiceNOW, JIRA, and ADO
  • Proficiency in Microsoft Office Suite

Compensation Package:

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The estimated salary for this position is $50,000 - $70,000 per annum, depending on experience and qualifications.

About Quorum Software

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Quorum Software connects people and information across the energy value chain. We help thousands of energy workers with business workflows that optimize profitability and growth. At Quorum, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We are an Equal Opportunity Employer and welcome applications from qualified candidates.



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