Technical Support Specialist
hace 1 mes
Are you passionate about delivering exceptional technical support and ensuring customer satisfaction?
We are seeking a highly skilled Technical Support Consultant to join our team. As a key member of our support team, you will provide top-notch technical assistance to our clients via various communication channels.
Main Responsibilities:
- Resolve technical issues promptly and professionally
- Provide expert advice on troubleshooting and problem-solving techniques
- Gather relevant technical information to resolve complex cases
- Maintain in-depth knowledge of our client's products and services
- Collaborate with internal teams to identify and troubleshoot technical issues
To succeed in this role, you will need:
- Excellent English communication skills (C1 level)
- Prior experience in tech support or a related field
- Strong analytical and problem-solving skills
- Technical expertise related to networking (VPN/firewall/Amazon/Azure services)
- Basic understanding of cybersecurity
- Customer-oriented attitude and excellent interpersonal skills
Preferred Qualifications:
- Experience with CRM systems like Zendesk
- Background in computer science or information technology
- Certification in Microsoft, Linux, or Cisco
SupportYourApp is a leading Support-as-a-Service company providing secure technical, customer support, and CX services to tech companies globally. We have 8 hubs worldwide and speak over 60 languages.
Our team is inclusive, and we welcome people from diverse backgrounds and experiences. If you're passionate about delivering top-notch technical support, apply today
Benefits and PerksAs a valued member of our team, you'll enjoy:
- Fully remote work environment
- Flexible schedule
- Competitive compensation in USD
- Bonuses for referrals
- Paid training and probation
- Work-life balance
- Responsive management and opportunities for growth
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