Technical Support Specialist
hace 2 semanas
As a Technical Support Specialist at NielsenIQ, you will play a critical role in providing exceptional customer service and support to our clients. Your goal will be to deliver timely and effective solutions to technical issues, ensuring our customers can achieve their business objectives.
Key Responsibilities- Provide enterprise-level technical support to customers and prospects via our support ticketing system and within Service Level Agreements (SLAs)
- Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues
- Collaborate with internal teams to support the technical onboarding of new customers, including user setups, configurations, and product training
- Monitor and validate data automated processes to ensure accuracy and efficiency
- Document knowledge and educate colleagues on technical cases to improve overall team performance
Requirements
- Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent
- Strong troubleshooting and problem-solving skills, with a high degree of attention to detail
- Excellent written and verbal communication skills, with the ability to effectively communicate complex technical information to non-technical stakeholders
- Proficiency in SQL and strong analytical skills
- Ability to work independently and as part of a team, with a strong sense of self-motivation and a positive attitude
- Willingness to work outside of regular business hours on occasion
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