Premier Support TSS
hace 1 semana
Job Overview
We are seeking a highly skilled Premier Technical Support Specialist to join our Lenovo team in Mexico City. This is a technical role within the Premier Technical Team that supports Latin America countries (Spanish language).
About the Role
The ideal candidate will be responsible for delivering best-in-class support to Lenovo's customers via e-ticket, email, chat, and phone. As part of this role, you will accurately diagnose reported problems within our clients' product environment, dispatch parts and service as needed, and handle customer escalations with support from Level 2 Engineers and Technical Account Managers.
Key Responsibilities
- Provide technical support to Lenovo customers via multiple channels
- Accurately diagnose and troubleshoot issues within client environments
- Dispatch parts and service as required
- Handle customer escalations with support from Level 2 Engineers and Technical Account Managers
Requirements and Qualifications
To succeed in this role, you should have:
- Highly developed technical skills, with a focus on commercial notebooks, desktops, tablets, smart, and AR/VR devices
- Strong verbal and written communication skills to effectively interact with customers at all levels
- A drive to learn and grow with a dynamic team
Benefits and Perks
We offer a competitive salary range of $80,000-$110,000 per year, depending on experience, along with additional benefits and perks such as flexible working hours, opportunities for professional growth, and a collaborative work environment.
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