Technical Support Specialist for NielsenIQ's Innovative NIQ Activate Product

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

At NielsenIQ, we're seeking a talented Technical Support Specialist to join our global support team in Latin America. This exciting opportunity will allow you to provide exceptional technical support to customers related to our cutting-edge NIQ Activate product.

About the Role

We're looking for a detail-oriented individual with great communication skills to work in a fast-paced environment. As a Technical Support Specialist, you'll be responsible for:

  • Providing enterprise-level technical external and internal support to customers and prospects via our support ticketing system within SLAs;
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer technical issues;
  • Collaborating internally to support the technical onboarding of new customers, including users' set-ups, configurations, etc.;
  • Documenting knowledge and educating colleagues and teammates on technical cases;
  • Staying up-to-date with product knowledge and the latest features and functionality.

Qualifications

To succeed in this role, you'll need:

  • A Bachelor's degree in information systems, computer science, industrial engineering, or an equivalent field;
  • Strong troubleshooting and problem-solving skills, with a keen eye for detail;
  • Excellent written and verbal communication skills, with a strong understanding of SQL;
  • The ability to work effectively in a dynamic environment, with multiple interfaces and tasks;
  • Fluency in English and Spanish, with a good level of spoken and written proficiency;
  • A willingness to work outside regular business hours from time to time.

Benefits

As a valued member of our team, you can expect:

  • A competitive salary, estimated at $80,000 - $100,000 per year, based on location and experience;
  • A flexible working environment, allowing you to balance work and personal life effectively;
  • Volunteer time off, so you can give back to your community while still receiving compensation;
  • Ongoing training and professional development opportunities to help you grow in your career;
  • A collaborative and inclusive work culture, where diversity, equity, and inclusion are core values.

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights into consumer buying behavior and growth pathways. With operations in 100+ markets worldwide, we offer a holistic retail read and comprehensive consumer insights through state-of-the-art platforms.

  • Technical Support Specialist for NIQ Activate Product

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team in Latin America. As a key member of our global support team, you will provide technical assistance to customers using our innovative NIQ Activate product.Key ResponsibilitiesProvide enterprise-level technical support to customers and prospects via a support ticketing...

  • Technical Support Specialist for Innovative Analytics

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    **About NielsenIQ**At NielsenIQ, we are committed to delivering unparalleled global reach and the most comprehensive consumer insights. As the world's leading consumer intelligence company, we help businesses understand consumer buying behavior and unlock new pathways to growth.**Job Summary**We are seeking a highly skilled Technical Support Specialist to...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to provide exceptional technical support to our customers in the Latin America region. As a key member of our global support team, you will be responsible for troubleshooting and resolving technical issues related to our innovative NIQ Activate product, working closely with customer success...

  • Technical Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they receive the best possible experience with our innovative NIQ Activate product.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in the Latin America region. As a Technical Support Specialist, you will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product. Your primary responsibility will be to troubleshoot and resolve customer...

  • Technical Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Job OverviewNielsenIQ is seeking a highly skilled Technical Support Specialist to join our team in Latin America. This role involves providing technical support for our innovative NIQ Activate product, working closely with customers and stakeholders to resolve technical issues and deliver exceptional customer experiences.About NielsenIQWe are the world's...

  • Technical Support Specialist for Consumer Intelligence

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    About NielsenIQNielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.Job DescriptionWe are seeking a highly detail-oriented Technical Support Specialist for Consumer Intelligence to join our team in the Latin America region. As part of our...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a key member of our global support team, you will provide technical assistance to our customers, troubleshooting and resolving complex issues related to our innovative NIQ Activate product.Key Responsibilities• Provide enterprise-level technical support to...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    We are seeking an innovative and detail-oriented Technical Support Specialist to join our global support team in Latin America region. You will be responsible for providing technical support related to our innovative NIQ Activate product, collaborating with customer success managers and stakeholders to troubleshoot and resolve customer inquiries and...

  • Technical Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    We are seeking a highly skilled Technical Support Engineer to provide exceptional technical support to our customers. This role involves troubleshooting, resolving, and preventing technical issues related to our innovative NIQ Activate product.Key Responsibilities:Provide technical support to customers via our support ticketing systemResearch, diagnose, and...

  • Technical Support Specialist for Latin America Region

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our expanding team in the Latin America region. This individual will be part of a global support team, providing customers with technical assistance related to our innovative NIQ Activate product.Job OverviewThe role involves collaborating with NielsenIQ customer success managers and other...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    About NielsenIQWe are a leading consumer intelligence company delivering comprehensive understanding of consumer buying behavior and revealing new pathways to growth.Job OverviewThis role involves providing technical support related to our innovative NIQ Activate product, collaborating with customer success managers and stakeholders to troubleshoot and...

  • Technical Support Specialist for Retail Analytics

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    We are seeking a highly motivated Technical Support Specialist to join our Retail Analytics team at NielsenIQ. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring they receive timely and effective assistance with their product queries and technical issues.Our ideal candidate will possess...

  • Technical Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Role OverviewWe are seeking a highly skilled Technical Support Specialist to join our team in the Latin America region. As a key member of our global support team, you will provide exceptional technical support to our customers related to our innovative NIQ Activate product.Key ResponsibilitiesProvide enterprise-level technical external and internal support...

  • Technical Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, troubleshooting and resolving technical issues, and collaborating with internal teams to ensure seamless onboarding of new customers.Key...

  • Application Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    About the RoleThe ideal candidate will be responsible for providing technical support to customers in the Latin America region. This will involve troubleshooting and resolving technical issues related to the NIQ Activate product, as well as collaborating with other stakeholders to fulfill customer requests.Key Responsibilities* Provide enterprise-level...

  • Application Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Job OverviewWe are seeking a highly skilled Application Support Engineer to join our team in Latin America. As a key member of our global support team, you will provide technical support to our customers, troubleshoot and resolve technical issues, and collaborate with internal stakeholders to ensure seamless customer onboarding.Key ResponsibilitiesProvide...

  • Data Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    **About Us**NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights into consumer buying behavior and growth pathways.We are seeking a highly skilled Data Support Specialist to join our team in the Latin America region. This role will be part of a global support team, providing technical support related to our...

  • Technical Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job SummaryWe are seeking a highly skilled Global Support Engineer to join our expanding team in the Latin America region. This role is part of a global support team, providing customers with technical support related to our innovative NIQ Activate product.Key ResponsibilitiesProvide enterprise-level technical support to customers and prospects via a support...

  • Technical Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Technical Support Role OverviewNielsenIQ is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing enterprise-level technical support to our customers and prospects via a support ticketing system and within Service Level Agreements (SLAs).Key ResponsibilitiesProvide technical...