Technical Support Specialist

hace 4 semanas


Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they receive the best possible experience with our innovative NIQ Activate product.

Key Responsibilities

  • Provide technical support to customers via a support ticketing system, ensuring timely and effective resolution of technical issues.
  • Collaborate with internal teams to troubleshoot and resolve complex technical issues.
  • Develop and maintain in-depth knowledge of our products and services, staying up-to-date with the latest features and functionality.
  • Document knowledge and best practices, sharing with colleagues and teammates to improve overall technical support capabilities.
  • Work closely with customers to understand their technical needs, providing tailored solutions and support.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • Strong technical skills, with experience in troubleshooting and problem-solving.
  • Excellent communication and customer service skills, with the ability to work effectively with diverse stakeholders.
  • Proficiency in SQL and experience with data analysis.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction.

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce, and we enthusiastically invite candidates who share this mission to join us.



  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and collaborating with internal stakeholders to ensure...


  • Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Quorum Software. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring their issues are resolved promptly and efficiently.Key Responsibilities:Provide technical...


  • Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    Technical Support SpecialistAre you passionate about technology and customer support? We're looking for a skilled Java developer to join our team as a Technical Support Specialist.As a Technical Support Specialist, you will be responsible for providing L2 support to customers, diagnosing and resolving complex technical issues, and developing and maintaining...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Technical Support SpecialistBrunswick is looking for a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our IT infrastructure.Key Responsibilities:Provide first-line technical support and troubleshooting for Windows OS,...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, troubleshooting and resolving technical issues, and collaborating with internal teams to ensure seamless onboarding of new customers.Key...


  • Bogotá, Bogotá D.E., Colombia CommScope A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at CommScope. As a Technical Support Specialist, you will be responsible for providing technical support to customers, troubleshooting complex technical issues, and collaborating with internal engineering teams to resolve customer issues.Key Responsibilities:Provide...


  • Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    Technical Support SpecialistAre you passionate about technology and customer support? We're looking for a skilled Java developer to join our team as a Technical Support Specialist. In this role, you'll provide L2 support to customers, diagnosing and resolving complex technical issues. You'll also develop and maintain backend systems using Java/Spring Boot...


  • Bogotá, Bogotá D.E., Colombia Radware A tiempo completo

    Technical Support Specialist    Radware is a leading provider of cyber security and application delivery solutions. We are seeking a Technical Support Specialist to support our customers by providing effective technical support and ensuring the success of our organization.    As a Technical Support Specialist, you will support Radware products...


  • Bogotá, Bogotá D.E., Colombia Quorum Business Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Quorum Software. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, troubleshooting and resolving technical issues, and collaborating with cross-functional teams to deliver high-quality solutions.Key...


  • Bogotá, Bogotá D.E., Colombia Activate Talent A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our post-sales team at Activate Talent.As a Technical Support Specialist, you will play a vital role in collaborating closely with engineering, sales, customer success, and directly with customers to resolve technical challenges.Key ResponsibilitiesProvide first-line support...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a key member of our global support team, you will provide technical support to our customers, troubleshoot and resolve technical issues, and collaborate with internal stakeholders to ensure seamless onboarding of new customers.Key ResponsibilitiesProvide...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job SummaryWe are seeking a skilled Technical Support Specialist to provide high-quality technical support to our customers. The ideal candidate will have a strong background in troubleshooting and problem-solving, as well as excellent communication skills.Key Responsibilities:Provide technical support to customers via a support ticketing system within...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in the Latin America region. As a Technical Support Specialist, you will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product. Your primary responsibility will be to troubleshoot and resolve customer...


  • Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    Unlock Your Potential as a Technical Support SpecialistAre you passionate about tech and problem-solving? Join us as a Technical Support Specialist at SupportYourApp, a global leader in premium outsourced customer support.Key Responsibilities:Provide L2 support to customers, diagnosing and resolving complex technical issues.Develop and maintain backend...


  • Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Job DescriptionAs a Technical Support Specialist at NielsenIQ, you will play a critical role in providing exceptional customer service and support to our clients. Your goal will be to deliver timely and effective solutions to technical issues, ensuring our customers can achieve their business objectives.Key ResponsibilitiesProvide enterprise-level technical...


  • Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job SummaryAs a Technical Support Specialist at ScotiaBank, you will be responsible for providing technical support to our customers and ensuring the security and integrity of our information systems. You will be the primary point of contact for all technical issues and will work closely with our development team to resolve any technical problems that may...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    We are looking for a highly skilled Technical Support Specialist to provide enterprise-level technical support to our customers and prospects via a support ticketing system and within SLAs. The ideal candidate will have strong troubleshooting and problem-solving skills, be highly detail-oriented, and possess excellent written and verbal communication...


  • Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    About the RoleWe are seeking a highly skilled and dedicated Senior Technical Support Specialist to join our team at SupportYourApp.This is an exceptional opportunity for a technical professional to work with clients from over 30 countries, speaking more than 60 languages, and contributing to the success of our premium outsourced customer support services.


  • Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Job OverviewNielsenIQ is seeking a highly skilled Technical Support Specialist to join our team in Latin America. This role involves providing technical support for our innovative NIQ Activate product, working closely with customers and stakeholders to resolve technical issues and deliver exceptional customer experiences.About NielsenIQWe are the world's...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a key member of our global support team, you will provide technical assistance to customers and prospects, ensuring seamless onboarding and issue resolution.Key ResponsibilitiesProvide expert technical support via a support ticketing system, adhering to...