Technical Support Specialist

hace 6 días

Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

Technical Support Role Overview

NielsenIQ is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing enterprise-level technical support to our customers and prospects via a support ticketing system and within Service Level Agreements (SLAs).

Key Responsibilities

  • Provide technical support to customers and prospects via a support ticketing system and within SLAs
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues
  • Collaborate internally and support the technical onboarding of new customers, including users' set-ups and configurations
  • Document knowledge and educate colleagues and teammates on technical cases
  • Stay current with product knowledge and latest features and functionality

Requirements

  • Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent
  • Experience providing technical support or being part of an implementation team
  • Strong troubleshooting and problem-solving skills, with a high level of detail orientation
  • Excellent written and verbal client communication skills
  • Good level of written and spoken English and Spanish
  • Strong SQL background
  • Willingness to work outside of business hours from time to time
  • Team spirit, self-motivation, and a positive attitude
  • Ability to work with multiple interfaces and tasks in a dynamic environment

Nice to Have

  • Knowledge in Linux systems, utilities, and scripting
  • Experience with supporting an analytic product in a SAAS environment
  • Knowledge of ETL processes
  • Business orientation specifically in the Retailer domain

Additional Information

  • Flexible working environment
  • Volunteer time off

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

Our Commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

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