Application Support Specialist

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

About the Role

The ideal candidate will be responsible for providing technical support to customers in the Latin America region. This will involve troubleshooting and resolving technical issues related to the NIQ Activate product, as well as collaborating with other stakeholders to fulfill customer requests.

Key Responsibilities

* Provide enterprise-level technical support to customers via a support ticketing system and within SLAs.
* Research, diagnose, and troubleshoot technical issues related to the NIQ Activate product.
* Collaborate with internal teams to support the onboarding of new customers, including users' setups and configurations.
* Document knowledge and educate colleagues on technical cases.

Requirements

* Bachelor's degree in information systems, computer science, or equivalent.
* Strong troubleshooting and problem-solving skills, with a high level of attention to detail.
* Excellent written and verbal communication skills, with a good level of English and Spanish proficiency.
* Strong SQL background and willingness to work outside of business hours from time to time.

Preferred Qualifications

* Experience in technical support or software product implementations.
* Knowledge of Linux systems, utilities, and scripting.



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