Technical Support Specialist

hace 1 mes

Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo
Job Overview

NielsenIQ is seeking a highly skilled Technical Support Specialist to join our team in Latin America. This role involves providing technical support for our innovative NIQ Activate product, working closely with customers and stakeholders to resolve technical issues and deliver exceptional customer experiences.

About NielsenIQ

We are the world's leading consumer intelligence company, delivering comprehensive insights into consumer buying behavior. Our holistic retail read and advanced analytics platforms enable us to deliver the Full View of consumer behavior. With operations in 100+ markets, we cover over 90% of the world's population.

Job Description

This Technical Support Specialist will be responsible for:

  • Providing enterprise-level technical support to customers via a support ticketing system and within Service Level Agreements (SLAs)
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer technical issues
  • Collaborating internally and supporting the technical onboarding of new customers, including users' set-ups, configurations, etc.
  • Monitoring and validating data automated processes
  • Documenting knowledge and educating colleagues and teammates on technical cases
  • Staying up-to-date with product knowledge and latest features and functionality
Requirements

To succeed in this role, you will need:

  • Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent
  • Strong troubleshooting and problem-solving skills, with a high level of detail orientation
  • Excellent customer service orientation
  • Strong written and verbal communication skills in English and Spanish
  • Good SQL background
  • Ability to work outside business hours from time to time
  • Team spirit, self-motivation, and a positive attitude
  • Ability to work with multiple interfaces and tasks in a dynamic environment
Salary and Benefits

The estimated salary for this role is $60,000-$80,000 per year, depending on location and experience. We offer flexible working environments, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP).

Additional Information

NielsenIQ is committed to reflecting the diversity of our clients, communities, and markets within our own workforce. We exist to count everyone and aim to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share our mission to join us.

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