Application Support Specialist

hace 4 semanas


Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

Job Overview

We are seeking a highly skilled Application Support Engineer to join our team in Latin America. As a key member of our global support team, you will provide technical support to our customers, troubleshoot and resolve technical issues, and collaborate with internal stakeholders to ensure seamless customer onboarding.

Key Responsibilities

  • Provide technical support to customers via a support ticketing system, ensuring timely resolution of issues within SLAs
  • Research, diagnose, and troubleshoot technical issues, identifying solutions to resolve customer queries
  • Collaborate with internal teams to onboard new customers, including users' set-ups and configurations
  • Monitor and validate data automated processes, ensuring accuracy and efficiency
  • Document knowledge and educate colleagues on technical cases, promoting knowledge sharing and best practices
  • Stay up-to-date with product knowledge and latest features, ensuring expertise in our innovative NIQ Activate product

Requirements

  • Bachelor's degree in information systems, computer science, or equivalent
  • Strong troubleshooting and problem-solving skills, with a focus on detail and customer satisfaction
  • Excellent written and verbal communication skills, with a strong customer service orientation
  • Proficiency in SQL and experience with Linux systems, utilities, and scripting
  • Ability to work in a dynamic environment, with a willingness to adapt to changing priorities and deadlines

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering comprehensive insights into consumer buying behavior and growth opportunities. As a global company with operations in 100+ markets, we are committed to reflecting the diversity of our clients, communities, and markets within our own workforce.



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