Data Support Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

**About Us**

NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights into consumer buying behavior and growth pathways.

We are seeking a highly skilled Data Support Specialist to join our team in the Latin America region. This role will be part of a global support team, providing technical support related to our innovative NIQ Activate product.

The ideal candidate will possess strong troubleshooting and problem-solving skills, excellent written and verbal communication skills, and a strong customer service orientation.

Key Responsibilities:

  • Provide enterprise-level technical support to customers and prospects via a support ticketing system within SLAs.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues.
  • Collaborate internally and support the technical onboarding of new customers, including users' set-ups and configurations.
  • Monitor and validate data automated processes.

Required Skills and Qualifications:

  • Bachelor's degree in information systems, computer science, or industrial engineering.
  • Strong SQL background and experience working with multiple interfaces and tasks in a dynamic environment.
  • Excellent written and verbal communication skills, with a strong customer service orientation.
  • Good level of written and spoken English and Spanish.

Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.

Benefits include flexible working hours, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP).

We are committed to diversity, equity, and inclusion and welcome candidates who share our mission to count everyone.


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