Technical Support Specialist for Innovative Analytics

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

**About NielsenIQ**


At NielsenIQ, we are committed to delivering unparalleled global reach and the most comprehensive consumer insights. As the world's leading consumer intelligence company, we help businesses understand consumer buying behavior and unlock new pathways to growth.


**Job Summary**


We are seeking a highly skilled Technical Support Specialist to join our team in the Latin America region. This role will involve providing technical support to customers related to our innovative NIQ Activate product, working closely with customer success managers and other stakeholders to troubleshoot and resolve customer inquiries and technical issues.


**Key Responsibilities**


Product configurations and additional setups per customers' requests
Provide enterprise-level technical external and internal support to customers and prospects via a support ticketing system within SLAs
Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues
Collaborate internally and support the technical onboarding of new customers, including users' setups and configurations
Monitor and validate data automated processes
Document knowledge and help educate colleagues and teammates on technical cases


**Requirements**


Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent
Strong troubleshooting and problem-solving skills while being highly detail-oriented
Strong customer service orientation
Great written and verbal client communication skills
Good level of written and spoken English and Spanish
Strong SQL background
Willingness to work outside of business hours from time to time
Team spirit, self-motivation, and a positive attitude
Ability to work with multiple interfaces and tasks in a dynamic environment


**Preferred Qualifications**


Experience in technical support or software product implementations
Knowledge in Linux systems, utilities, and scripting
Experience with supporting an analytic product in a SAAS environment
Development skills
Knowledge of ETL processes
Business orientation specifically in the Retailer domain


**Benefits**


We offer a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP).


**Salary**


The estimated salary for this role is between $80,000 and $120,000 per year, depending on experience and location.



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