Technical Support Specialist
hace 4 semanas
We are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a key member of our global support team, you will provide technical assistance to our customers, troubleshooting and resolving complex issues related to our innovative NIQ Activate product.
Key Responsibilities• Provide enterprise-level technical support to customers and prospects via a support ticketing system and within SLAs.
• Collaborate with internal teams to ensure seamless onboarding of new customers, including users' set-ups and configurations.
• Document knowledge and educate colleagues on technical cases.
• Stay up-to-date with product knowledge and latest features and functionality.
Requirements• Bachelor's degree in information systems, computer science, or equivalent.
• Strong troubleshooting and problem-solving skills, with a focus on detail-oriented work.
• Excellent written and verbal communication skills, with a strong command of English and Spanish.
• Strong SQL background and willingness to work outside of business hours from time to time.
• Team spirit, self-motivation, and a positive attitude.
• Ability to work with multiple interfaces and tasks in a dynamic environment.
Nice to Have:
- Experience in technical support or software product implementations.
- Knowledge in Linux systems, utilities, and scripting.
- Experience with supporting an analytic product in a SAAS environment.
- Knowledge of ETL processes.
- Business orientation specifically in Retailer domain.
About NielsenIQ:
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
Our Commitment to Diversity, Equity, and Inclusion:
NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
Benefits:
- Flexible working environment.
- Volunteer time off.
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