Chief Customer Experience Strategist

hace 3 días

Bogotá, Bogotá D.E., Colombia Kimberly-Clark A tiempo completo

About the Role

We are seeking an experienced Chief Customer Experience Strategist to join our team in South East England. In this role, you will lead the IFP Insights team, setting goals and vision for the team, manage work prioritisation and coach and manage the team.

Key Responsibilities

  • Lead the design and execution of major research studies that follow research best practices and methodologies – setting the example for worldwide research stakeholders to follow.
  • Partner with business function owners and stakeholders to prioritise research budget and identify areas where customer research can provide greater insight.
  • Lead the creation of customer journeys, qualitative reports, insight frameworks, and user personas which synthesize data and findings, helping the team arrive at a shared understanding of the customer needs.
  • Identify or develop immersive and interactive methods for helping stakeholders and the CX strategy/design teams understand the needs and experiences of customers.

About Us

Kimberly-Clark is a global leader in consumer goods with a portfolio of legendary brands including Huggies, Kleenex, Cottonelle, Scott, Kotex, Poise, Depend, Kimberly-Clark Professional, and more. We pride ourselves on our commitment to sustainability, inclusion, wellbeing, and career development.

Benefits

We offer a competitive salary range of £80,000 - £110,000 per annum, depending on experience, plus a range of benefits including:

  • Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
  • Flexible Savings and spending accounts to maximize healthcare options and stretch dollars when caring for yourself or dependents.
  • Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
  • Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

Requirements

To succeed in this role, you will need:

  • At least 10 years of Insights / customer research experience at large multinational.
  • Strong ability to influence the organisation and senior leadership and drive change in how the organisation operates.
  • Strong team leader providing the team support in work prioritisation, job coaching and career development.
  • Strong stakeholder management capability bringing together and aligning a wide range of internal and external partners.
  • Strong communication skills (both verbally and written).
  • Fully fluent English ability is mandatory, with other language skills (especially Spanish) being a plus.

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