Key Senior Customer Experience Strategist
hace 4 horas
We are seeking a highly skilled and experienced Senior Customer Success Manager to join our team in Latin America. As a trusted advisor to our customers, you will be responsible for ensuring their success with our CX solutions.
About the Role- You will manage a portfolio of enterprise customers, serving as their primary point of contact and providing high-touch engagement throughout their customer journey.
- You will understand customers' business value drivers, success criteria, and KPIs to develop Customer Success Plans that drive mutual success.
- You will prescribe the adoption and use of product features and services to achieve key customer business outcomes.
- You will establish a regular cadence of Executive Business Reviews with customers to track progress towards their objectives.
- You will track and monitor adoption, facilitating renewal within assigned accounts and putting plans in place to avoid downsells or non-renewal.
- You will drive customer referenceability and continuous improvement of customer advocacy measures.
- You will proactively identify potential business leads for further Genesys opportunities to support account growth, upsell, and expansion.
- You have 5+ years of experience in a technology-related field, including consulting and enterprise account management.
- You have a strong sales track record within a SaaS organization.
- You possess excellent customer-facing skills, including presentation to C-level executives and relationship building.
- You can manage multiple actions across assigned customers and thrive in a dynamic environment.
Genesys is a leader in customer experience orchestration, empowering more than 8,000 organizations worldwide. Our mission is to provide empathetic, personalized experiences at scale through our AI-powered platform.
What We Offer- An estimated annual salary of $120,000 - $180,000, depending on experience.
- A dynamic and collaborative work environment.
- Ongoing training and development opportunities.
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