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Senior Customer Experience Strategist

hace 1 mes

Bogotá, Bogotá D.E., Colombia Clevertap A tiempo completo

About the Role: Drive Customer Success

Clevertap is looking for a Senior Customer Experience Strategist to join our team. This is a key role that will be responsible for providing complete support to our customers on value realization, solution engineering, and product adoption with their systems.

The ideal candidate will have 4-6 years of experience in customer success management or account management, preferably with a background in marketing, agency, or consulting. They should have a strong technical aptitude and be able to confidently project manage a technical project with many moving pieces.

The measures of success for this role include NPS, retention rate, product adoption - breadth and depth. The successful candidate will report to the Director - Customer Success.

Why Clevertap?

We are a global growth stage startup working in a fast-paced, dynamic environment where every contribution matters. We are passionate about technology and its impact on the high growth mobile technology space. Our employees innovate at scale with learning opportunities across various domains.

About Us

Clevertap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. We are trusted by over 2000 brands like Domino's, Levis, Jio, Papa John's, Zomato, Kotak Bank, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. Our platform is powered by TesseractDB – the world's first purpose-built database for customer engagement, offering speed and cost efficiency at scale. Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.