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Customer Experience Strategist

hace 1 mes

Bogotá, Bogotá D.E., Colombia Aon A tiempo completo

Colombia is a country with a rich culture and diverse landscape. As the Customer Service Manager, you will lead the development of strategies for multinational and corporate accounts to drive customer satisfaction and added value.

Key Responsibilities:

  • Generate high-level customer satisfaction and added value through proactive engagement and issue resolution
  • Meet sales, renewal, and new business targets by effectively managing client relationships and identifying growth opportunities
  • Execute value proposals presented and accepted by clients, ensuring seamless delivery and exceptional customer experience
  • Maintain customer satisfaction survey result indicators at industry benchmarks or above

Requirements:

  • 8 years of experience in Insurance or Insurance Brokerage Industry, with a proven track record of driving customer satisfaction and revenue growth
  • Customer service orientation, with strong leadership skills and ability to motivate teams to deliver results
  • Technical knowledge of insurable benefits programs, with expertise in policy design and implementation
  • Advanced English language skills, with excellent written and verbal communication abilities

Estimated Salary: $60,000 - $80,000 per annum, depending on experience and qualifications