Customer Success Strategist

hace 1 día

Bogotá, Bogotá D.E., Colombia LatamCent A tiempo completo

**Overview of LatamCent:**

We are a cutting-edge company dedicated to providing innovative solutions for our customers.

**Job Title: Customer Success Strategist**

We are seeking an enthusiastic and highly organized Customer Success Strategist to join our team. As a Customer Success Strategist, you will play a crucial role in ensuring our customers achieve maximum value from the SpendHound platform. Your primary focus will be to engage with customers, guide them through important platform activities, and ensure their ongoing success with our solutions.

**Key Responsibilities:

  • Customer Engagement and Platform Adoption: After a customer is onboarded, you will take charge of their ongoing success, becoming the main point of contact. Your goal is to build and maintain strong relationships with your customers, ensuring they are actively using the platform, updating critical data like app renewal dates, and consistently adopting key features.
  • Proactive Problem Solving: You will proactively address customer issues and roadblocks, helping them overcome challenges in using the platform. This involves anticipating customer needs, offering guidance on best practices, and turning satisfied customers into promoters of SpendHound.
  • Driving Customer Outcomes: You will focus on ensuring that customers update their App Catalog with crucial details, including assigning app owners, tagging vendors, and maintaining accurate renewal dates. Your efforts will directly contribute to the customers ability to manage their vendor relationships effectively and receive timely renewal reminders.

**Requirements and Qualifications:**

  • Youre proactive in addressing customer needs: You actively address stakeholder changes, offer guidance on platform usage, and keep a close eye on risks and opportunities within your customer accounts. You dont wait for issues to escalate; instead, you tackle them as they appear, ensuring your customers are always on the path to success.
  • Youre comfortable driving customer outcomes: You will regularly interact with stakeholders at your customers' organizations, ensuring they are fully leveraging the platform. Being confident in discussing strategic elements and providing actionable advice is crucial for building trust and fostering strong relationships.
  • You enjoy collaborating with large, cross-functional teams: As a Customer Success Strategist, you will work closely with various internal teams, including product development, data engineering, and renewal experts. Your ability to collaborate effectively with these teams will be key to delivering a fantastic customer experience.
  • You thrive in a fast-paced environment: Our industry moves quickly, and customer engagement is critical. As such, you must thrive in a fast-paced environment, be able to prioritize tasks efficiently, and meet deadlines to ensure customers are always progressing towards their goals.
  • Youre extremely organized: With numerous customers at various stages of engagement, staying organized is vital. You should be skilled in managing multiple customer relationships simultaneously, ensuring each customer receives the attention and support they need to succeed.

**What We Offer:**

  • Salary: $36000 per year
  • Benefits: Unlimited PTO, trainings, and growth opportunity

**About Us:**

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity employer.

  • Customer Success Strategist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Job Title: Customer Success StrategistAbout the Role:We are seeking a highly motivated Customer Success Strategist to join our team at Sagan. As a key member of our global talent bridge, you will play a critical role in connecting top executives and founders with international talent.Key Responsibilities:Serve as the primary point of contact for clients,...

  • Customer Success Strategist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Avaya A tiempo completo

    Job SummaryAs a Customer Success Strategist at Avaya, you will oversee the onboarding and revenue retention of our AXP Public Cloud Customers and solutions. You will work collaboratively to drive end-to-end customer engagement processes, including Adoption, Expansion, and Renewals.About the RoleThis role requires strong relationship skills and the ability to...

  • Customer Success Strategist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Genesys A tiempo completo

    As a Senior Customer Success Manager at Genesys, you will be responsible for managing a portfolio of enterprise customers. Your primary goal will be to ensure customer onboarding, retention, and revenue growth.Key Responsibilities:Manage a portfolio of enterprise customers as their primary business point of contact.Develop Customer Success Plans to achieve...

  • Customer Success Strategist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will play a critical role in ensuring the success of our customers by delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute customer success plans to drive business growth and retentionBuild and...

  • Customer Success Strategist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Genesys A tiempo completo

    Job Title: Senior Customer Success ManagerAbout the Role:As a Senior Customer Success Manager at Genesys, you will play a critical role in driving business outcomes for our enterprise customers. You will be responsible for managing a portfolio of customers, serving as their primary business point of contact, and working closely with related functions to...

  • Customer Experience Strategist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Capgemini A tiempo completo

    Customer Experience StrategistAbout the Role:The Customer Experience Strategist will play a critical role in optimizing the customer experience by delivering clear, customer-focused, and data-driven insights and recommendations. This position requires a blend of technical, analytical, and communication skills to empower Client Service Analysts (CSAs),...

  • Cloud Customer Success Strategist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Avaya A tiempo completo

    About the OpportunityThis individual will oversee our AXP Public Cloud Customers and solutions, from onboarding to revenue retention. The Individual will work collaboratively and drive end-to-end customer engagement processes, Adoption, Expansion, and Renewals.Work with team to increase customer references and stories.The job also includes developing or...

  • Client Success Strategist for Enterprise Solutions

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Oracle A tiempo completo

    OverviewWe are seeking a highly skilled Client Success Strategist to join our team at Oracle. In this role, you will be responsible for driving maximum adoption of our solutions and identifying opportunities for product expansion.This is an excellent opportunity for a results-driven individual who thrives in a fast-paced environment and has a passion for...

  • Customer Success Strategist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    Job SummaryAt SAP, we are committed to empowering our customers to achieve their full potential. As a Customer Success Strategist for Cloud Solutions, you will play a pivotal role in delivering exceptional support and guidance to our clients, driving business outcomes, and ensuring customer satisfaction.About the RoleThis is a client-facing position that...

  • Senior Customer Experience Strategist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Clevertap A tiempo completo

    About the Role: Drive Customer SuccessClevertap is looking for a Senior Customer Experience Strategist to join our team. This is a key role that will be responsible for providing complete support to our customers on value realization, solution engineering, and product adoption with their systems.The ideal candidate will have 4-6 years of experience in...

  • Customer Experience Strategist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Gofluent A tiempo completo

    About The PositionWe are seeking a Customer Experience Strategist to support our Latin American Market growth. This role will involve building relationships with our clients and managing ongoing partnerships to ensure high customer satisfaction and loyalty.Key Responsibilities• Partner with clients to understand their current and future needs, challenges,...

  • Customer Service Operations Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Group Customer Operation Success A tiempo completo

    We are seeking a highly skilled Customer Service Operations Specialist to join our team at Group Customer Operation Success. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, including tracking garnishments and managing related documentation.Located in Bogota, this is a full-time,...

  • Asesor de Atención al Cliente Comercial

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Customer Operations Success A tiempo completo

    Buscamos a un profesional con experiencia comercial en un entorno de llamadas de centro de contacto. Se ofrece un salario competitivo y oportunidades de crecimiento en la empresa Customer Operations Success.Las horas de trabajo serán de lunes a sábados, con horarios rotativos y disponibilidad de dos domingos al mes. El salario es de $1.300.000, más...

  • Customer Success Liaison

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completo

    About the Role:As a Customer Success Administrator at Somewhere, you will serve as a vital link between our customers, customer success managers, and product teams. Your primary objective will be to drive customer value and product improvements by effectively communicating updates and adjustments.Key Responsibilities:Act as a liaison between the customer,...

  • Senior Account Strategist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Insider A tiempo completo

    About the RoleAt Insider, we're on a mission to revolutionize customer experiences. As a Senior Account Strategist, you'll play a critical role in driving business growth and success for our clients.Key Responsibilities:Develop and execute strategic plans to drive account growth and expansionBuild and maintain strong relationships with key stakeholders and...

  • Customer Success Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction, retention, and growth through strategic account planning, customer engagement, and solution implementation.Key...

  • Customer Success Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Damco Spain SL A tiempo completo

    The role of Customer Success Partner at Damco Spain SL is focused on developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.Key responsibilities include ensuring internal alignment on...

  • Customer Success Professional

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia LatamCent A tiempo completo

    About LatamCent:SpendHound is a platform that helps customers manage their vendor relationships effectively.About the Role:We are seeking a Customer Success Specialist to ensure our customers achieve maximum value from the SpendHound platform. This role involves engaging with customers, guiding them through critical platform activities, and guaranteeing...

  • Digital Media Strategist

    hace 1 día

    Bogotá, Bogotá D.E., Colombia Helios Worldwide A tiempo completo

    About Us: Helios Worldwide is a pioneering company that thrives on innovation and forward-thinking. Our team is driven by a passion for turning ideas into tangible realities, making excellence in execution our standard. In an ever-changing world, we push boundaries, transform ambition into concrete success, and guide businesses to new heights. Founded on a...

  • Customer Success Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Instaleap A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Instaleap. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, providing strategic guidance and support to help them achieve their business goals.Key...