Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Bilingual Administrative Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completoPosition: Bilingual Administrative Support SpecialistWork Hours: 9 am - 5 pm CTHolidays: Major holidays observedCompensation: USD 1,000 - 1,300 (based on interview evaluation and approval)About the Company: A prominent provider in emergency restoration and repair services, dedicated to high-quality support and customer satisfaction. We focus on compliance...
-
Bilingual Administrative Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completoPosition: Bilingual Administrative Support SpecialistWork Hours: 9 am - 5 pm CTHolidays: To Be DeterminedCompensation: USD 1,000 - 1,300 (based on interview evaluation and client approval)Company Overview: Somewhere is a prominent provider of emergency repair solutions, committed to delivering exceptional support and ensuring customer satisfaction. We are...
-
Bilingual Administrative Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completoPosition: Administrative Support SpecialistWork Hours: 9 am - 5 pm CTCompensation: USD 1,000 - 1,300 (based on assessment and approval)Company Overview: Somewhere is a prominent provider of emergency repair solutions, committed to delivering exceptional service and ensuring customer satisfaction.Job Summary: We are in search of a detail-oriented and...
-
Bilingual Administrative Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completoPosition: Administrative Support SpecialistWork Hours: 9 am - 5 pm CTCompensation: USD 1,000 - 1,300 (based on assessment and approval)Company Overview: Somewhere is a prominent provider of emergency repair solutions, committed to delivering exceptional service and customer satisfaction. We are dedicated to excellence in restoration services.Job Summary: We...
-
Bilingual Administrative Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completoPosition: Administrative Support SpecialistWork Hours: 9 am - 5 pm CTHolidays: Major holidays observedCompensation: USD 1,000 - 1,300 based on assessment and approvalAbout the Company: A prominent provider in emergency restoration and repair services, dedicated to delivering exceptional support and ensuring customer satisfaction while maintaining compliance...
-
Bilingual Administrative Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completoPosition: Administrative Support SpecialistWork Hours: 9 am - 5 pm CTHolidays: Major holidays observedCompensation: USD 1,000 - 1,300 based on qualifications and approvalAbout the Company: A prominent provider in emergency restoration and repair services, committed to delivering exceptional support and ensuring customer satisfaction while maintaining...
-
Bogotá, Bogotá D.E., Colombia TTEC A tiempo completoBilingual Customer Support Specialist – English-Spanish Elevate your career with TTEC's renowned employment experience. As a Bilingual Customer Support Specialist – Spanish-English, you will play a crucial role in enhancing customer interactions. #experienceTTEC Key Responsibilities Are you enthusiastic about technology and dedicated to assisting...
-
Technical Support Specialist
hace 2 meses
Bogotá, Colombia Sagan A tiempo completoJob Title: Technical Support SpecialistLocation: Remote (EST Time zone)Work Schedule: Monday - Friday, 08:00 am to 04:00 pm ESTCompany Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses,...
-
Bogotá, Bogotá D.E., Colombia TTEC A tiempo completoBilingual Customer Support Specialist – English-Spanish Elevate your career with TTEC's esteemed employment environment. As a Bilingual Customer Support Specialist – Spanish-English, you will play a crucial role in enhancing customer interactions. Key Responsibilities Are you enthusiastic about technology and assisting others? In this position,...
-
Bogotá, Bogotá D.E., Colombia TTEC A tiempo completoBilingual Customer Support Specialist – English-Spanish Ignite your career with TTEC's renowned employment experience as a Bilingual Customer Support Specialist – English-Spanish. In this role, you will contribute to enhancing customer interactions while being part of a team that values humanity in business. #experienceTTEC Key Responsibilities ...
-
Customer Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completoAs a Bilingual Customer Support Specialist, you will be responsible for conducting bilingual assessments and managing both incoming and outgoing communications with clients to resolve their issues, respond to inquiries, and provide essential information about our offerings.Key Responsibilities:Achieve a proficiency level of C1 or higher in English.Engage...
-
Bilingual Customer Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completoAs a Bilingual Customer Support Specialist, you will be responsible for conducting bilingual assessments, managing incoming and outgoing communications with clients to resolve their issues, address inquiries, schedule appointments, troubleshoot challenges, provide essential information, and manage complaints related to the organization's offerings.Key...
-
Customer Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completoAs a Bilingual Customer Support Specialist, you will engage in bilingual communication, managing both incoming and outgoing calls to assist customers with their inquiries and concerns. Your role will involve troubleshooting issues, providing essential information, and addressing complaints related to the company's offerings.Key Responsibilities:Demonstrate...
-
Bogotá, Bogotá D.E., Colombia TTEC A tiempo completoBilingual Customer Support Specialist – English – SpanishJoin TTEC and become a vital part of our mission to enhance customer experiences. As a Bilingual Customer Support Specialist – Spanish-English, you will play a key role in connecting with customers and providing them with exceptional service. What You'll Be DoingAre you passionate about assisting...
-
Technical Application Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completoAbout ConvaTecConvaTec is a leading global provider of medical products and technologies, dedicated to enhancing the quality of life for individuals with chronic conditions. Our expertise spans advanced wound care, ostomy care, continence care, and infusion care, with a commitment to delivering innovative solutions that improve patient outcomes and reduce...
-
Technical Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Gensler A tiempo completoYour Role The IT Support Technician serves as the initial point of contact for user incidents submitted through service desk requests and operational needs within the office. This role is primarily dedicated to the daily support of the designated region while maintaining effective collaboration and communication with the broader global support team. The...
-
Technical Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Gensler A tiempo completoYour Role As an IT Support Technician, you will be responsible for providing initial assistance to end users encountering issues through service desk requests and operational needs. Your focus will be on daily support within your region while maintaining communication and collaboration with a broader global support team. The effectiveness of this role is...
-
Senior Technical Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completoIn today's interconnected world, fostering a true connection with your work is paramount.CommScope is seeking to hire a Principal Technical Support EngineerCommScope's offerings in Network, Indoor Cellular, and security solutions are designed to facilitate both wireless and wired connectivity across complex and diverse networks. We provide dedicated...
-
Technical Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Gensler A tiempo completoYour Role The IT Support Technician is responsible for delivering initial responses to user incidents submitted through service desk requests and operational needs within the office. Support Specialists primarily focus on the daily assistance required in their region while maintaining ongoing collaboration and communication with the broader team of...
-
Technical Application Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completoAbout ConvaTecConvaTec is a pioneering global company dedicated to providing innovative medical solutions that enhance the quality of life for individuals with chronic conditions. With a strong presence in advanced wound care, ostomy care, continence care, and infusion care, we operate in nearly 100 countries and are committed to our promise of being forever...
Bilingual Technical Support Specialist
hace 3 meses
Job Title: Bilingual Technical Support Specialist - LATAM
Location: Remote (EST Time zone)
Work Schedule: Monday to Friday, 8:30 AM to 5:30 PM (Occasional weekend shift as needed)
M-F, 8:30 AM - 5:30 PM
Tues-Saturday, 8:30 AM - 5:30 PM
Sunday-Thursday, 8:30 AM - 5:30 PM
Job Description:
As a Bilingual Technical Support Specialist, you will be the frontline support for our Spanish-speaking clients, addressing their technical needs over the phone and through the internet. This role requires a blend of technical expertise and customer service skills to manage and resolve issues related to point of sale (POS) systems, networking, and hardware operations.
Key Responsibilities:
Technical Support and Troubleshooting: Address and resolve issues related to point of sale (POS) software, hardware, and network operations. This includes responding to support requests via phone and internet to ensure operational efficiency and client satisfaction.
Technical Communication and Diagnosis: Consult technical manuals and liaise with users to accurately diagnose issues. Recreate scenarios in controlled lab environments and perform thorough computer diagnostics to identify and solve technical problems.
Collaboration and Coordination: Work directly with hardware manufacturers and software development support teams to resolve complex issues, ensuring seamless operation and integration of systems.
Software Installation and Configuration: Install and configure software on users computers, ensuring compatibility and optimal performance for all retail systems.
Documentation and Reporting: Maintain meticulous records of all communication transactions, technical issues, and remedial actions taken. Utilize our ticketing system to document daily activities and maintain a reliable database of client interactions and technical solutions.
Educational Material Development: Author and update training materials and procedures as needed. Ensure that all documentation is clear, comprehensive, and accessible for end-users and internal staff.
Training and Support: Conduct training sessions for end users to educate them on the effective use of systems and software. Provide ongoing support to ensure understanding and proper use of technology.
Product and Service Evaluation: Regularly review and assess company products and services. Provide thoughtful recommendations for improvements based on technical performance and customer feedback.
Customer Interaction: Deliver excellent technical support and customer service, ensuring responsive and clear communication via phone calls and emails. Prioritize client needs and work diligently to enhance customer satisfaction and trust in our services.
Requirements:
- Proficient verbal and written communication skills in Spanish, with functional knowledge of English.
- Strong IT technical background, including networking, operating systems (Windows OS preferred), and application support.
- Experience in troubleshooting hardware issues (networking devices, registers, servers, PCs).
- Ability to handle multiple support calls and navigate complex situations to a resolution.
- Flexibility to work various shifts, including occasional weekends.
Nice-to-Haves:
- Prior experience in supermarket operations or similar retail settings
- Previous experience in a support center environment.
- Prior point of sale experience.
- Familiarity with retail industry practices and challenges.
