Strategic Account Manager
hace 4 semanas
Job Title
Strategic Account ManagerJob Title: Strategic Account Manager
Position type: Permanent
Location: Bogota
Job family: Sales
About Your Business Area/Department:
Amadeus is part of everything it takes to bring travel to life. We provide the technology that keeps the travel sector moving – from initial search to making a booking, from pricing to ticketing, from managing reservations to check-in and departure processes. Our people are driven by a passion for ‘Where next?’ and our ambition is to improve the travel experience of hundreds of millions of people every day. At Amadeus, you can take pride and responsibility in your work, facilitating the entire travel journey from door to door. Amadeus does this by joining up key players in the travel industry: travel agencies, corporations, airlines, airports, hotels, railways and more. We give those companies the tools to serve travelers better and to manage their own business more effectively. Amadeus is at the heart of the global travel industry. Our people, our technology and our innovation are dedicated to working with our customers and partners to shape the future of travel.
Summary of the role:
The Strategic Account Manager is responsible for maximizing return on investment as well as contributing to retaining the assigned portfolio. Will work together with the DOS on achieving the renewal sales goals.
In this role you’ll:
Be the customer advocate within Amadeus Hospitality and serve as the primary point-of-contact for customers.
Need to have a deep understanding of the Amadeus Hospitality portfolio of products and the hospitality industry in general.
Work directly with their assigned group of customers to grow their customers’ revenues as well as the revenues of Amadeus Hospitality.
Be responsible for supporting the DOS on achieving the renewal sales goals.
Be responsible for the successful on-boarding and steady state management of customers within assigned portfolio.
Be expected to ensure that their customers are gaining full benefit of the Amadeus Hospitality products purchased as well as to identify opportunities where other TC products may meet the needs of the customer.
Be responsible for regularly providing their customers with proactive information on ways to optimize the use of the Hospitality products, which ultimately leads to improved revenue for the CSM’s customers.
Also serves as an escalation point for their customers for matters pertaining to services purchased.
About the ideal candidate:
Education: Diploma in Hospitality Management or equivalent industry experience
Relevant Work Experience: Revenue Management capacity within the hospitality industry mandatory. Experience using Amadeus products preferable.
Ecommerce Management capacity within the hospitality industry preferable.
Business Understanding: Hospitality industry background mandatory.
Computing: Computer proficiency in Excel, MS Word, PowerPoint, Salesforce.com, etc. Experience using Amadeus software preferable.
Languages: Spanish native, also fluent in spoken and written English, and other languages is preferable.
Specific Knowledge: Analytical Mindset and able to drive conclusion from data analysis.
Other: Google Analytics preferable
This position will be located in Bogota
What we can offer you:
Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Work from anywhere: onsite, hybrid or fully remote.
Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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