Strategic Account Executive

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Expeditors A tiempo completo

Company Overview

"We're not in the shipping business; we're in the information business" -Peter Rose, Founder of Expeditors.

As a Fortune 500 entity, Expeditors employs over 18,000 skilled professionals across a global network of more than 300 locations on six continents. We address the increasingly complex demands of international trade through tailored solutions and seamless, integrated information systems. Our offerings encompass the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution, and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Overview

POSITION SCOPE

To cultivate a distinctive Expeditors customer experience through comprehensive ownership and accountability for:

• Grasping the global customer's profile, requirements, and expectations.

• Retaining existing clientele while actively pursuing global business development opportunities.

• Establishing a strategic and mutually advantageous relationship between Expeditors and the customer on a worldwide scale.

REPORTING STRUCTURE
Reports to the District Customer Retention and Development Manager.

SYSTEMS, TOOLS & ACCOUNT MANAGEMENT

• Maintain an organized customer structure in CRM, adhering to the company's global standards.

• Ensure CRM data integrity through diligent input and management.

• Assist in the creation and upkeep of Customer SOPs, ensuring full ownership of tactical responsibilities by operational and customer service teams.

• Set appropriate expectations both internally and externally with customers.

• Leverage and implement Expeditors reporting tools and value-added solutions for selected customers.

• Assess usage and quantify cost savings or avoidance.

• Utilize corporate-approved templates and presentations, customizing as necessary.

CUSTOMER RETENTION

• Develop a comprehensive customer business map to ensure a thorough understanding of the customer's global operations, stakeholders, spending patterns, strategies, and goals.

• Formulate and communicate a global strategic business plan aligned with the customer's mapping and Expeditors' objectives.

• Ensure global visibility and collaboration across the Expeditors network (including strategic updates, KPIs, service deliverables, and initiatives).

• Engage with customers at all organizational levels, fostering relationships beyond the primary point of contact at all locations.

• Initiate value-added solutions based on Expeditors' service offerings and technological capabilities.

• Drive appropriate global alignment and engagement with the customer through regular meetings and reviews.

BUSINESS DEVELOPMENT

• Aim for a larger global wallet share with all customers while promoting up-selling and cross-selling opportunities at all locations.

• Collaborate with various departments and branches through regular meetings and joint calls to advocate existing and new service offerings.

• Assume ownership, accountability, and ongoing management of the global pipeline and opportunities to ensure healthy growth potential and expedited business closure.

Qualifications


• University degree or equivalent business qualifications.

• Minimum of 3 years of experience with Expeditors or in the industry.

• Proven track record in business development.

• Familiarity with Expeditors' products and services.

• Knowledge of required Expeditors operating systems.

• Proficient in MS Office and CRM software.

• Strong presentation and project management skills.

• Excellent analytical abilities.

• Capability to meet KPI requirements.

• Proven problem-solving and interpersonal skills.

• Charismatic with an ability to connect with others.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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