Senior Client Relationship Manager

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

Job Title

Strategic Account Manager

Position type: Permanent

About the Department:

Amadeus plays a crucial role in the travel ecosystem, providing the essential technology that drives the industry forward. Our mission is to enhance the travel experience for millions by connecting various stakeholders, including travel agencies, airlines, hotels, and more. At Amadeus, we are committed to innovation and excellence, empowering our partners with the tools they need to succeed.

Role Overview:

The Strategic Account Manager is tasked with optimizing the value derived from our customer relationships while ensuring the retention of our designated client portfolio. This role involves collaboration with the Director of Sales to meet renewal sales objectives.

Key Responsibilities:

  • Act as the primary advocate for customers within Amadeus Hospitality, serving as their main point of contact.
  • Possess an in-depth understanding of the Amadeus Hospitality product suite and the broader hospitality sector.
  • Engage directly with assigned clients to enhance their revenue streams alongside those of Amadeus Hospitality.
  • Support the Director of Sales in achieving renewal sales targets.
  • Oversee the onboarding process and ongoing management of clients within the assigned portfolio.
  • Ensure clients fully utilize the purchased Amadeus Hospitality products and identify additional opportunities to meet their needs.
  • Provide clients with proactive insights on optimizing their use of hospitality solutions to drive revenue growth.
  • Serve as an escalation point for client service-related issues.

Ideal Candidate Profile:

Education: Diploma in Hospitality Management or equivalent experience in the industry.

Relevant Experience: Mandatory experience in Revenue Management within the hospitality sector; familiarity with Amadeus products is advantageous.

Business Acumen: Strong background in the hospitality industry is essential.

Technical Skills: Proficient in Microsoft Excel, Word, PowerPoint, and experience with Amadeus software is preferred.

Language Proficiency: Native Spanish speaker, fluent in written and spoken English; additional languages are a plus.

Specific Knowledge: Analytical mindset with the ability to derive conclusions from data analysis.

Additional Skills: Knowledge of Google Analytics is preferred.

What We Offer:

  • Competitive salary and annual bonuses, along with paid vacation and health insurance benefits.
  • Flexible work arrangements: onsite, hybrid, or fully remote.
  • Opportunities for professional growth through online learning platforms that enhance both technical and soft skills.
  • A diverse and inclusive workplace, contributing to a role that positively impacts millions of travelers worldwide.

Diversity & Inclusion Commitment:

Amadeus is dedicated to fostering a diverse, equitable, and inclusive environment, ensuring every employee can thrive and contribute to our mission.

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