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Client Relationship Manager

hace 2 meses

Bogotá, Bogotá D.E., Colombia Idemia A tiempo completo

About Us

While you may not recognize our name, our innovative solutions are likely a part of your daily life. Our goal is to enhance global safety through advanced identity technologies. We empower individuals worldwide to conduct essential activities—such as payments, connectivity, and travel—both in physical and digital realms, transforming their experiences into more secure and efficient ones.

We integrate unique expertise and technologies that bridge the physical and digital worlds, focusing on secured connectivity, payments, and identity management. Our core competencies include cybersecurity, biometrics, large-scale distributed systems, cloud computing, analytics, and smart devices, which underpin both our physical products and software solutions.

With a workforce of 15,000 employees, we proudly serve clients in 180 countries.

Role Overview

This position is responsible for managing the daily sales interactions with clients. The primary objective is to deliver, safeguard, and enhance customer contract revenue to retain and expand business opportunities.

Key Responsibilities

  • Manage contract execution and ongoing business operations, including revenue generation, Average Selling Price (ASP), cash collection, and additional sales.
  • Ensure contract renewals by developing and implementing a winning renewal strategy, preparing and managing customer proposals, and overseeing all offer reviews.
  • Lead negotiations and secure contract signatures, ensuring compliance with company policies and legal standards.
  • Maintain customer loyalty by protecting the existing client base.
  • Prepare and manage the budget and revenue forecasts, ensuring accuracy in projections.
  • Develop a deep understanding of the client's operational landscape and foster strong relationships to uncover new business opportunities.
  • Contribute to the account service management strategy as needed.
  • Negotiate contract modifications as required.
  • Align clients with the product roadmap, facilitating product migrations.
  • Promote advanced products and services to create new revenue streams.
  • Manage account information within the Customer Relationship Management System.
  • Independently manage contracts for smaller accounts.
  • Oversee contract execution for strategic accounts under supervision.
  • Protect the existing customer base by ensuring client satisfaction.

Candidate Profile & Additional Information