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Client Relationship Manager
hace 2 meses
Unlock Your Career Potential: Explore the Account Manager Position at Emapta
Are you prepared to elevate your professional journey in the vibrant field of Customer Success? As an Account Manager at Emapta, you will serve as the central figure in managing client relationships, steering the team towards successful outcomes. Each day presents an opportunity to engage with key client stakeholders, developing strategies that not only fulfill but surpass their expectations. If you are dedicated to ensuring every customer interaction is a success, this position provides the ideal platform for your skills. From addressing challenges promptly to formulating effective strategies, you will be the key player transforming client obstacles into achievements.
Shift: Mon - Fri 08:00 AM to 05:00 PM
Work setup: Onsite.
Make a Difference: Core Responsibilities
In this capacity, you will:
- Foster positive customer experiences and cultivate enduring relationships with clients.
- Address any issues that arise to guarantee customer satisfaction with our offerings.
- Establish connections with essential client personnel and stakeholders.
- Devise action plans tailored to support clients' business objectives.
- Organize regular meetings and business evaluations with clients to ensure their satisfaction and positive experience.
- Act as the primary contact for inquiries or complaints and escalate issues as necessary.
- Ensure compliance with contract terms and labor regulations for both the company and clients.
- Coordinate with various departments, including Growth, Marketing, Recruitment, Finance, Human Resources, IT, Customer Enablement, Customer Engagement, and Executive Management, to meet account performance goals and address client concerns.
- Adhere to established First Response Time and Average Handling/Resolution Time as defined by management.
- Oversee the maintenance of seat allocation/utilization reports.
- Lead initiatives for invoice review by analyzing datasets weekly to achieve 100% invoice accuracy.
- Engage in additional Growth Duties:
- Monitor customer activity, anticipate needs, and enhance customer satisfaction.
- Collaborate with Managers and the Growth Team in sales discussions with clients and prospects, serving as a subject matter expert for the region and occasionally managing deals.
- Participate in activities that contribute to the expansion of engagement with existing clients.
Qualifications
Empower Your Success: Essential Skills and Experience
To thrive in this role, you should possess:
- A minimum of 1 to 2 years of experience in Account/Client Management.
- The ability to collaborate cross-functionally in a productive and cooperative manner to achieve set objectives.
- Exceptional written and verbal communication skills.
- Strong analytical and problem-solving abilities with keen attention to detail.
- Proficient computer skills, particularly with Microsoft Office applications.
- Familiarity with customer relationship management software; Microsoft CRM preferred but not mandatory.
- A proven track record of engaging positively with customer management and key decision-makers.
Perks and Benefits
What You Can Expect at Emapta
- A 5-Day Work Week promoting a balanced lifestyle.
- Provision of essential work items: laptop, mouse, and headset.
- 20 Days of Vacation plus 5 additional days that can be cashed out.
- Direct Client Interaction to foster valuable relationships.
- Opportunities for Career Advancement to support your professional growth.
- A Diverse and Supportive Work Environment where your contributions are recognized.
- Prime Office Locations.
- Upskilling opportunities through Emapta Academy.
- Prepaid Medical Benefits for your health and well-being.
Your Future Team at Emapta Latam
Become a part of Emapta Latam and help us continue our legacy of transforming global outsourcing. Since our inception, we have been at the forefront of personalized outsourcing solutions, enabling businesses to flourish with tailored teams and seamless integration. Our dedication to excellence is evident in our state-of-the-art facilities, competitive compensation, and a nurturing work environment that encourages professional development. With a vast client base and a talented workforce, Emapta is setting new benchmarks in the industry. Be a part of our success story where your skills are valued, and your career aspirations are supported.
#EmaptaExperience
