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Senior Client Relationship Manager

hace 2 meses

Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

Job Title

Strategic Account Manager

Position Type: Permanent

Department Overview:

Amadeus plays a crucial role in the travel industry, providing the essential technology that facilitates every aspect of travel. From initial inquiries to booking, pricing, and managing reservations, we are dedicated to enhancing the travel experience for millions. Our mission is to connect various stakeholders in the travel sector, including travel agencies, corporations, airlines, and hotels, ensuring they have the tools necessary to serve travelers effectively.

Role Summary:

The Strategic Account Manager is tasked with optimizing the return on investment while ensuring the retention of the designated client portfolio. This role involves collaboration with the Director of Sales to meet renewal sales objectives.

Key Responsibilities:

Act as the primary liaison for clients within Amadeus Hospitality, advocating for their needs. Possess a comprehensive understanding of the Amadeus Hospitality product suite and the broader hospitality sector. Collaborate directly with assigned clients to enhance their revenue streams alongside those of Amadeus Hospitality. Support the Director of Sales in achieving renewal sales targets. Oversee the onboarding process and ongoing management of clients within the assigned portfolio. Ensure clients fully leverage the benefits of the Amadeus Hospitality products they have acquired, while identifying additional opportunities for product utilization. Provide clients with proactive insights on optimizing their use of Hospitality products to drive revenue growth. Serve as an escalation point for client inquiries regarding purchased services.

Ideal Candidate Profile:

Education: Diploma in Hospitality Management or equivalent experience in the industry.

Relevant Experience: Mandatory experience in Revenue Management within the hospitality sector. Familiarity with Amadeus products is preferred.

Business Acumen: A strong background in the hospitality industry is essential.

Technical Skills: Proficient in Microsoft Excel, Word, PowerPoint, and other relevant software. Experience with Amadeus software is advantageous.

Language Proficiency: Native Spanish speaker, fluent in written and spoken English; additional languages are a plus.

Analytical Skills: Possess an analytical mindset with the ability to derive conclusions from data analysis.

Additional Knowledge: Familiarity with Google Analytics is preferable.

What We Offer:

Competitive salary, annual bonuses, paid vacation, health insurance, and other attractive benefits. Flexible work arrangements: onsite, hybrid, or fully remote. Opportunities for professional growth through online learning platforms that enhance both technical and soft skills. A diverse and inclusive work environment within one of the leading travel technology companies, impacting millions of travelers globally.

Diversity & Inclusion Commitment:

Amadeus is dedicated to fostering a culture of diversity, equity, and inclusion, ensuring every employee can reach their full potential. We strive to attract top talent from all backgrounds and promote an inclusive workplace.