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Client Relationship Manager
hace 2 meses
Position Overview
At GfK, we empower consumers by providing them a platform to influence the products and services that shape their everyday lives. We are currently seeking a Client Manager to enhance our sales team in Colombia.
As a Client Manager, your primary responsibilities will include:
- Acting as the main liaison and fostering enduring relationships with clients.
- Cultivating a trusted advisor relationship through a comprehensive understanding of client needs.
- Formulating strategic plans aimed at enhancing client outcomes.
- Negotiating agreements with clients and establishing performance timelines.
- Collaborating with the sales team to onboard new clients and nurture existing relationships, maximizing profitability through up-selling and cross-selling.
- Facilitating communication between clients and internal teams.
- Partnering with the operations team (including quotations managers and project managers) dedicated to the same client account to ensure high-quality delivery and fulfillment of client requirements.
- Planning and presenting reports on account progress, objectives, and quarterly initiatives for team members and stakeholders.
- Addressing client issues and complaints effectively.
- Analyzing client data to derive insights for customer relationship management.
- Ensuring timely and successful delivery of our solutions in alignment with client needs and objectives.
- Maintaining client satisfaction through exceptional service on a daily basis.
What qualifications and experience should you possess for the role of Client Manager?
- Education: BA/BS in Social Sciences, Marketing, or Business Administration.
- Minimum of 4 years of experience in the market research sector.
- Strong presentation skills.
- Knowledge of market trends and evolving customer needs.
- Excellent organizational abilities.
- Familiarity with CRM systems is a plus.
- Understanding of market indicators such as demand and billing.
- Proficiency in English or other languages is desirable.
- Experience with customer engagement platforms like LinkedIn or Hubspot is advantageous.
Why choose GfK? We offer a range of benefits, including:
- Comprehensive prepaid medical coverage.
- Birthday leave.
- 40-hour work week.
- Hybrid work model - 2 days in the office, 3 days remote.
- Unlimited Employee Assistance Program (EAP).
We are dedicated to ethical practices and committed to our clients and employees. Our workplace is inclusive, and we strive for equal employment opportunities, enabling all employees to reach their full potential.
We value every employee, respecting diversity in race, ethnicity, gender, sexual orientation, age, experience, culture, faith, socio-economic status, and abilities.
We uphold the principles outlined in the United Nations Declaration of Human Rights and the European Union's Social Charter of Fundamental Rights, promoting universal values of dignity, freedom, equality, and solidarity.
