Client Relationship Manager

hace 3 semanas

Bogotá, Bogotá D.E., Colombia EMAPTA A tiempo completo

Elevate Your Career: Explore the Account Manager Position at Emapta

Are you prepared to enhance your professional journey in the vibrant realm of Customer Success? As an Account Manager at Emapta, you will take the lead in managing client relationships, steering the team towards successful outcomes. Each day will involve engaging with key client stakeholders, developing strategies that not only fulfill but surpass their expectations. If you are dedicated to transforming every customer interaction into a success story, this position provides the ideal platform for your expertise. From addressing challenges promptly to formulating effective strategies, you will be the key player that converts client obstacles into achievements.

Employment type: Indefinite term type contract
Shift: Mon - Fri 08:00 AM to 05:00 PM
Work setup: Onsite.

Make a Difference: Core Responsibilities

In this capacity, you will:

  • Foster positive customer experiences and cultivate enduring relationships with clients.
  • Address any challenges that arise to guarantee customer satisfaction with our offerings.
  • Establish connections with essential client personnel and stakeholders.
  • Devise action plans to align with clients' business objectives.
  • Organize regular meetings and business evaluations with clients to ensure their satisfaction and a positive overall experience.
  • Serve as the primary contact for inquiries or complaints and escalate issues as necessary.
  • Ensure compliance with contract terms and applicable labor regulations for both the company and clients.
  • Coordinate with various departments, including Growth, Marketing, Recruitment, Finance, Human Resources, IT, Customer Enablement, Customer Engagement, and Executive Management, to meet account performance goals and address client concerns.
  • Adhere to established First Response Time and Average Handling/Resolution Time metrics as defined by management.
  • Oversee the maintenance of seat allocation/utilization reports.
  • Lead initiatives for invoice review by analyzing datasets weekly to achieve 100% invoice accuracy.
  • Engage in additional Growth Duties:
  • Monitor customer activity, anticipate client needs, and enhance customer satisfaction.
  • Collaborate with Managers and the Growth Team in sales discussions with clients and prospects, acting as a subject matter expert for the region and occasionally managing deals.
  • Participate in other activities that contribute to the deepening of engagement with existing clients.


Qualifications

Essential Skills and Experience

To thrive in this role, you should possess:

  • A minimum of 1 to 2 years of experience in Account/Client Management.
  • The ability to collaborate cross-functionally in a productive and cooperative manner to achieve set objectives.
  • Exceptional written and verbal communication skills.
  • Strong analytical and problem-solving abilities with keen attention to detail.
  • Proficient computer skills, particularly with Microsoft Office applications.
  • Familiarity with customer relationship management software; experience with Microsoft CRM is preferred but not mandatory.
  • A proven ability to engage positively and collaboratively with customer management and key decision-makers.


What We Offer

Benefits of Working at Emapta

  • A 5-Day Work Week to promote a balanced lifestyle.
  • Provision of essential work items such as a laptop, mouse, and headset.
  • 20 Days of Vacation plus 5 additional days that can be cashed out.
  • Direct Client Interaction to build meaningful relationships.
  • Opportunities for Career Advancement to further your professional growth.
  • A Diverse and Supportive Work Environment where your contributions are appreciated.
  • Prime Office Locations.
  • Access to Upskilling through Emapta Academy.
  • Prepaid Medical Benefits for your health and wellness.

Your Future at Emapta Latam

Become a part of Emapta Latam and help us continue our legacy of revolutionizing global outsourcing. Since our inception in 2010, Emapta has been at the forefront of personalized outsourcing solutions, enabling businesses to flourish with tailored teams and seamless integration. Our dedication to excellence is evident in our modern facilities, competitive compensation, and a nurturing work environment that promotes professional development. With a global client base and a talented workforce, Emapta is setting new benchmarks in the industry. Embrace the opportunity to contribute to our success story, where your skills are valued, and your career aspirations are supported.

#EmaptaExperience


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