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Client Relationship Manager
hace 2 meses
Elevate Your Career: Explore the Account Manager Position at Emapta
Are you prepared to enhance your professional journey in the vibrant realm of Customer Success? As an Account Manager at Emapta, you will play a pivotal role in managing client relationships, steering the team towards successful outcomes. Each day will involve engaging with essential client stakeholders, devising strategies that not only fulfill but surpass their expectations. If you are dedicated to ensuring every customer interaction is a success, this position provides the ideal platform for your skills. From resolving issues promptly to formulating effective strategies, you will be the key player transforming client challenges into achievements.
Shift: Mon - Fri 08:00 AM to 05:00 PM
Work setup: Onsite.
Key Responsibilities: Make Your Mark
In this capacity, your responsibilities will include:
- Fostering positive customer experiences and cultivating enduring relationships with clients.
- Addressing any challenges that arise to guarantee customer satisfaction with our offerings.
- Establishing connections with key client personnel and stakeholders.
- Developing action plans tailored to support clients' business objectives.
- Organizing regular meetings and business reviews with clients to ensure their satisfaction and a positive overall experience.
- Serving as the primary contact for inquiries or complaints and escalating issues as necessary.
- Ensuring compliance with contract terms and relevant labor regulations for both the company and clients.
- Coordinating the involvement of various departments, including Growth, Marketing, Recruitment, Finance, Human Resources, IT, Customer Enablement, Customer Engagement, and Executive Management, to meet account performance goals and address client concerns.
- Maintaining acceptable response times and resolution times as defined by management.
- Overseeing the maintenance of seat allocation/utilization reports.
- Leading initiatives for invoice review by analyzing datasets weekly to achieve 100% accuracy in invoicing.
- Engaging in additional Growth Duties:
- Monitoring customer activity, anticipating client needs, and enhancing customer satisfaction.
- Collaborating with Managers and the Growth Team in sales discussions with clients and prospects, acting as a subject matter expert for the region and occasionally managing deals.
- Participating in other activities that contribute to the expansion of engagement with existing clients.
Qualifications
Essential Skills and Experience
To thrive in this role, you should possess:
- A minimum of 1 to 2 years of experience in Account or Client Management.
- The ability to collaborate effectively across functions to achieve defined goals.
- Exceptional written and verbal communication skills.
- Strong analytical and problem-solving abilities with a keen attention to detail.
- Proficient computer skills, particularly with Microsoft Office applications.
- Familiarity with customer relationship management software; experience with Microsoft CRM is preferred but not mandatory.
- A proven ability to engage positively with customer management and key decision-makers.
Perks and Benefits
What You Can Expect at Emapta
- A 5-Day Work Week promoting a balanced lifestyle.
- Provision of essential work items: laptop, mouse, and headset.
- 20 Days of Vacation with an option to cash out 5 additional days.
- Direct interaction with clients to foster valuable relationships.
- Opportunities for career advancement to further your professional journey.
- A diverse and supportive environment where your contributions are recognized.
- Access to prime office locations.
- Opportunities for upskilling through Emapta Academy.
- Prepaid medical benefits to support your health and well-being.
Your Future with Emapta Latam
Become a part of Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has been at the forefront of personalized outsourcing solutions, empowering businesses to excel with tailored teams and seamless integration. Our commitment to excellence is evident in our state-of-the-art facilities, competitive compensation, and a nurturing work environment that promotes professional growth. With a vast client base and a talented workforce, Emapta continues to set new benchmarks in the industry. Embrace the opportunity to be part of our success story, where your skills are valued, and your career aspirations are supported.
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